Cookies & Tracking Policy

1. Introduction

FamilyNest ("we," "our," or "us") respects your privacy and is committed to transparency about the technologies we use on our website, mobile applications, and digital services (collectively, the "Platform"). This Cookies & Tracking Policy explains how we use cookies, web beacons, SDKs, and similar technologies, why we use them, and how you can control them.

This policy works alongside our Privacy Policy and forms an integral part of it. By continuing to use our Platform, you consent to the use of cookies and tracking technologies as described herein.

2. What Are Cookies & Tracking Technologies?

Cookies are small text files stored on your device when you visit a website or use an app. Tracking technologies also include:

• Web Beacons / Pixel Tags: Small pieces of code embedded in webpages or emails to track page views or email opens.
• SDKs (Software Development Kits): Code libraries integrated into mobile apps to enable features and collect usage data.
• Local Storage & Session Storage: Browser-based storage mechanisms that allow us to save preferences and session data.

These technologies help us understand how users interact with our Platform, improve functionality, and deliver relevant content to families.

3. How We Use Cookies & Tracking

We use these technologies for several important purposes:

• Security & Authentication: Keeping your account secure, preventing fraud, and maintaining login sessions.
• Platform Functionality: Remembering your preferences, language settings, and family profile configurations.
• Analytics & Improvement: Understanding how families use our resources, which content is most helpful, and where we can improve.
• Personalization: Tailoring recommendations, developmental milestones, and parenting resources to your family's stage.
• Marketing & Communication: Measuring the effectiveness of our campaigns and delivering relevant updates about new features or workshops.

4. Types of Cookies We Use

4.1 Strictly Necessary Cookies

These are required for core functionality such as account login, security verification, and session management. Without them, certain features will not work.

4.2 Performance & Analytics Cookies

Help us understand how visitors interact with our site by collecting anonymous, aggregated data about page visits, traffic sources, and feature usage. This helps us optimize the experience for families.

4.3 Functionality & Personalization Cookies

Allow us to remember your choices (e.g., selected child ages, preferred content categories, language, or theme settings) to provide a customized experience across your next visits.

4.4 Marketing & Advertising Cookies

Used to deliver relevant ads, measure campaign performance, and prevent you from seeing the same content repeatedly. These may be set by FamilyNest or trusted third-party partners.

5. Third-Party Cookies & Tracking

We partner with trusted third-party services to improve our Platform. These providers may set their own cookies and tracking technologies. We do not control them, but we only work with partners who comply with applicable privacy laws. Examples include:

• Analytics providers (e.g., Google Analytics, Firebase)
• Communication & email marketing platforms
• Payment processors for premium subscriptions
• Customer support & feedback tools

These third parties are bound by strict data processing agreements and are prohibited from using collected data for purposes beyond what we authorize.

6. How to Manage or Disable Cookies

You have several options to control or disable cookies:

• Browser Settings: Most browsers allow you to block, delete, or manage cookies through their privacy or security settings.
• Do Not Track (DNT): Some browsers send a DNT signal. We respect DNT preferences where technically feasible, though browser support varies.
• Cookie Preferences Center: You can adjust your tracking preferences directly from our Cookie Settings Page at any time.
• Mobile Apps: Disable precise ad tracking in your device settings (iOS Settings > Privacy > Tracking; Android Settings > Privacy > Ads).

Please note that disabling certain cookies may impact your ability to use premium features, access personalized content, or maintain session security.

7. Children's Privacy & Cookies

FamilyNest is designed for parents, caregivers, and families. We do not knowingly collect personal information or deploy tracking technologies targeted at children under 13 (or the applicable age in your jurisdiction) without verifiable parental consent. If you are a parent and wish to review, modify, or delete data associated with your family account, please contact us directly.

8. Updates to This Policy

We may update this Cookies & Tracking Policy periodically to reflect changes in technology, legal requirements, or our business practices. Material changes will be communicated via email, in-app notification, or a prominent banner on our Platform. Your continued use after updates constitutes acceptance of the revised policy.

9. Contact Us

If you have questions about our use of cookies, tracking technologies, or how to exercise your privacy rights, please reach out to our Family Support Team:

• Email: privacy@familynest.com
• Support Portal: familynest.com/support
• Mail: FamilyNest Inc., Attn: Privacy Office, 123 Parenting Way, Suite 400, San Francisco, CA 94105