How Can We Help You? 💕

Yes! You can upgrade or downgrade your plan at any time from your Account Settings. When upgrading, you'll be charged a prorated amount for the remainder of your billing cycle. When downgrading, the change takes effect at the start of your next billing period. Your current access is never interrupted during a plan change.

Absolutely. We use bank-level 256-bit SSL encryption to protect all data transmitted through our platform. Your personal and family information is stored on secure, SOC 2 compliant servers. We never sell your data to third parties. You can review our full privacy policy in the help center or request a complete data export at any time.

Go to your Family Dashboard and click "Add Family Member." You can create a separate profile for each child with their own milestones, activities, and tracking. Starter plan members can add up to 2 children. Family Plus supports up to 5, and Premium has no limit. Each child gets their own personalized experience.

We offer a 14-day money-back guarantee on all paid plans. If you're not completely satisfied within the first 14 days of your subscription, contact our support team for a full refund — no questions asked. After 14 days, you can cancel at any time and will retain access until the end of your billing period.

Live chat typically responds within 2 minutes. Email support responds within 2-4 hours during business days (Mon-Fri, 8am-8pm EST). Support tickets are responded to within 2 hours. Phone support is available Mon-Fri, 9am-6pm EST. For urgent issues, we recommend using live chat for the fastest resolution.