1. Overview & Scope
At FamilyNest, transparency is foundational to building trust with parents, caregivers, and families. This document outlines how we handle personal information, when and why we share it, what disclosures are made to users, and how we comply with applicable privacy regulations including GDPR, CCPA/CPRA, and COPPA.
This policy applies to all FamilyNest platforms, including our website, mobile applications, community forums, workshop portals, and associated services. By using FamilyNest, you acknowledge that you have read and understood this disclosure.
2. How We Share Information
FamilyNest operates as a trusted family support platform. We do not sell personal data. Information sharing occurs only under the following circumstances:
- Service Delivery: Data is shared with authorized internal teams and vetted service providers necessary to operate your account, process subscriptions, and deliver parenting resources.
- Parental Consent: Any sharing of identifiable information with external educators, pediatric partners, or family counselors requires explicit opt-in consent.
- Legal Compliance: We may disclose information when required by law, court order, or government request, provided the request is legally valid and we are given advance notice where permitted.
- Business Transfers: In the event of a merger, acquisition, or asset sale, user data may be transferred as a business asset. We will notify users and provide opt-out or account closure options where legally feasible.
đź”’ Commitment to Privacy: FamilyNest uses end-to-end encryption for sensitive communications and strictly adheres to data minimization principles. We only collect what is necessary to provide our services.
3. Third-Party Disclosures
To power our platform, we partner with carefully vetted third-party services. Below is a disclosure of categories of partners and the data they may access:
| Service Category | Purpose | Data Accessed | Region/Compliance |
|---|---|---|---|
| Payment Processing | Subscription billing & refunds | Transaction details, billing address | PCI-DSS, GDPR |
| Cloud Hosting & Storage | Data backup, app infrastructure | Account data, activity logs | ISO 27001, SOC 2 |
| Analytics & Performance | Usage trends, platform optimization | Aggregated, anonymized usage data | GDPR, CCPA compliant |
| Communication Tools | Email notifications, SMS alerts | Contact info, consent preferences | TRUSTe, DMA certified |
These partners are contractually bound to use data solely for the stated purposes and are prohibited from repurposing, selling, or sharing it independently. We conduct annual security and privacy audits of all critical vendors.
4. Children’s Privacy
FamilyNest is designed to support parents and caregivers. We do not knowingly collect personal information from children under 13 without verifiable parental consent, in full compliance with the Children’s Online Privacy Protection Act (COPPA) and GDPR-K provisions.
- Profiles for children are managed exclusively by verified guardians.
- Any media, activity logs, or milestone tracking related to minors is stored under the parent/guardian account with restricted access controls.
- We do not serve targeted advertising to children, nor do we use behavioral tracking on child-facing features.
If we learn that we have inadvertently collected personal information from a child under 13 without consent, we will take immediate steps to delete it and notify the responsible guardian.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to ensure platform functionality, security, and performance. Our use falls into three categories:
- Essential: Required for authentication, session management, and security. Cannot be disabled.
- Functional: Remember preferences, language settings, and accessibility options.
- Analytics: Help us understand how users navigate the platform. Fully anonymized and opt-out enabled.
Users can manage cookie preferences at any time via the Privacy Dashboard. We do not use third-party tracking pixels for cross-site behavioral advertising.
6. Your Rights & Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access, correct, or delete your personal data
- Request data portability in a machine-readable format
- Opt out of marketing communications and analytics tracking
- Restrict or object to certain processing activities
- Lodge a complaint with a supervisory authority (e.g., ICO, DPA, or relevant state attorney general)
All requests are processed within 30 days. Verification steps may be required to protect account security.
7. Policy Updates
FamilyNest may update this disclosure to reflect changes in our practices, technology, or legal obligations. Material changes will be communicated via email, in-app notification, or prominent website banner at least 30 days before implementation. The "Last Updated" date at the top of this page will be revised accordingly.
8. Contact & Requests
For questions, data requests, or privacy concerns, please contact our Data Protection Officer:
Email: privacy@familynest.com
Mail: FamilyNest Privacy Team, 123 Family Way, Suite 400, Austin, TX 78701
Response Time: Within 3 business days for inquiries, 30 days for data requests.
We are committed to transparency, accountability, and protecting the trust of every family that uses our platform.