Report a Bug

📝 Bug Report Form

Fill out the details below so our team can investigate and resolve the issue quickly.

1 Bug Details

2 Reproduction

3 Environment

4 Review & Submit

🐞 Bug Details

Tell us what went wrong. Be as specific as possible.

Summary *

Please provide a brief summary of the bug.

Category *

Please select a category.

Severity *

😊 Low Minor cosmetic issue

😐 Medium Annoying but workaround exists

😟 High Feature is broken

😱 Critical App crashes or data loss

Please select a severity level.

Detailed Description *

Minimum 30 characters. The more detail, the faster we can fix it!

Please provide a detailed description (at least 30 characters).

🔁 How to Reproduce

Help us replicate the bug by providing the steps to reproduce it.

Steps to Reproduce *

List each step on a new line, like a recipe.

Please provide the steps to reproduce this bug.

Expected Behavior

Attachments & Screenshots

📎

Drag & drop files here, or browse

Images, PDFs, or video — up to 10MB each, max 5 files

🖥️ Environment

Tell us about the device and browser you were using when the bug occurred.

Device Type

Browser / App

Operating System

OS / App Version (optional)

Additional Notes (optional)

✅ Review & Submit

Review your bug report details. Contact info is optional — provide it if you'd like us to follow up.

Your Name

Email Address

🎉

Bug Report Submitted!

Thank you for helping us improve FamilyNest! Our team has been notified and will investigate your report.

We'll do our best to get back to you within 24–48 hours.

🎫 Ticket #FN-2024-00000

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❓ Frequently Asked Questions

It depends on the severity and complexity. Critical bugs are typically addressed within 24–48 hours, while lower-priority issues may take a few weeks. You'll receive updates if you provide your email.

Yes! Once submitted, you'll receive a ticket number. You can use this number to check the status of your report through our support portal or by emailing us at support@familynest.com.

You can attach images (JPG, PNG, GIF, WebP), PDFs, and short video clips (MP4, WebM). Each file must be under 10MB, and you can attach up to 5 files per bug report.

No, you don't need an account. Anyone can submit a bug report. However, if you provide your email, we can follow up with you about the status of your report.

For security vulnerabilities, please email our security team directly at security@familynest.com. We take security seriously and have a responsible disclosure program in place.