Data & Content Retention Periods

Last updated: October 2024 | How long we store your family data, media, and records.

At FamilyNest, we take data privacy and family trust seriously. This page outlines exactly how long we retain different types of information, why we keep it, and what happens when retention periods expire. All practices comply with COPPA, GDPR, and applicable family data protection standards.

📌 Key Principle

We only retain data as long as necessary to provide our services, comply with legal obligations, and protect your family's records. You maintain full control over your data at all times.

📊 Retention Schedule by Data Type

👤 Account & Profile Data

30 Days After Deletion

Name, email, family stage, and preferences. Immediately disabled upon account deletion, then permanently erased after a 30-day grace period to allow accidental recovery.

📸 Media & Milestone Records

Indefinite (User-Controlled)

Photos, videos, growth charts, and milestone logs. Stored until you manually delete them or close your account. Remains in secure cold storage for 90 days post-closure before permanent deletion.

💬 Community Posts & Messages

30 Days After Deletion

Forum posts, group comments, and direct messages within FamilyNest. Removed from public view immediately upon deletion. Fully purged from active servers within 30 days.

💳 Payment & Subscription Records

7 Years

Billing history, invoices, and transaction logs. Retained to comply with tax regulations, financial auditing standards, and subscription dispute resolution policies.

🩺 Expert Consultation Records

1 Year

Transcripts, session notes, and follow-up recommendations from certified coaches and therapists. Stored securely and automatically archived after 12 months per professional ethics guidelines.

🔍 Analytics & Usage Data

12 Months

Aggregated, anonymized interaction data used to improve our platform. Never contains personal identifiers. Renewed monthly on a rolling basis.

⚖️ Legal & Compliance Standards

🛡️ COPPA & GDPR Compliance

FamilyNest strictly adheres to the Children's Online Privacy Protection Act (COPPA) and General Data Protection Regulation (GDPR). Data belonging to users under 13 is handled with enhanced safeguards, requires verified parental consent, and is never sold or shared with third parties. Parents may request immediate deletion of minor-related data at any time.

All retention periods may be extended if required by court order, active legal investigation, or preservation of evidence. We will notify affected families whenever legally permissible.

🛠️ Managing Your Data

You have full rights to access, export, or request deletion of your information before any retention period expires:

📥
Download Your Data: Go to Settings → Privacy → Export Family Records. You'll receive a secure ZIP file within 24 hours.
🗑️
Request Early Deletion: Contact our Data Privacy Team at privacy@familynest.com. Deletion takes effect within 10 business days, except where legally restricted.
🔒
Pause Retention: Use our "Cold Storage" feature to suspend active processing while keeping your family archives safely offline until you return.

❓ Frequently Asked Questions

Your account enters a read-only state. All your data remains accessible and retained according to the schedule above. You can reactivate your subscription at any time to restore full features.

Yes. Before deleting your account, you can export all photos, videos, and logs. Alternatively, contact support to request a data transfer to a new FamilyNest account under updated parental consent.

We only share data with essential service providers (hosting, payment processing, analytics) under strict data processing agreements. No data is sold, rented, or shared for advertising purposes.

📞 Need Help Managing Your Data?

Our Privacy & Support team is available 7 days a week. Email privacy@familynest.com or use the in-app help center for immediate assistance.