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FAQ
Frequently Asked Questions
Find quick answers to common geospatial and support questions.
How quickly will I receive a response? +
Our standard response time is under 4 business hours for Professional plans and 1 hour for Enterprise customers. Critical infrastructure tickets are routed immediately to our on-call geospatial engineers.
What information should I include in a technical ticket? +
Please include your server/cluster ID, error codes, steps to reproduce, relevant map layer IDs, and any API request/response logs. Screenshots of WMS/WFS endpoints are also highly helpful.
Can I request custom coordinate reference systems (CRS)? +
Yes. Enterprise plans support custom CRS projections, datum transformations, and bespoke reprojection pipelines. Submit a ticket under "Infrastructure" and our GIS architects will assist.
How do I update my billing or payment method? +
Log in to your GeoServer dashboard, navigate to Settings β Billing & Invoices. You can update cards, switch to annual billing, or download invoices instantly. For organizational billing, contact support@geoserver.io.