Visiting Hours & General Policies
- General visiting hours: Monday–Saturday, 9:00 AM – 7:00 PM
- Sunday & Holidays: 10:00 AM – 4:00 PM
- Only two visitors per patient room are permitted at a time
- Children under 12 must be accompanied by an adult at all times
- ICU, NICU, and Isolation units have restricted visiting hours. Please check with the nursing station.
- All visitors must sign in at the main reception and wear a visitor badge visibly
Safety & Hygiene Protocols
- Hand sanitizer stations are located throughout the facility. Please use them upon entry and exit of patient rooms.
- Wear a face mask if you are experiencing respiratory symptoms (cough, cold, fever)
- Do not visit if you have been in contact with a contagious illness within the last 14 days
- Footwear covers may be required for certain clinical areas
- Please avoid touching medical equipment or supplies in patient rooms
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Important Notice
Visitors showing signs of active infection may be temporarily restricted from entering patient care areas for everyone's safety.
Parking & Building Access
- Visitor parking is available in the East Garage (B1–B3). Validation is provided at the front desk after 2 hours.
- Accessible parking spaces are located near the main entrance and require a valid placard
- Main visitor entrance: 123 Health Avenue, North Wing
- Emergency vehicle access is via the West Drive only
- The facility is fully wheelchair accessible with elevators and ramps on all levels
- Security may request ID verification for access to upper clinical floors
What to Bring & Patient Expectations
- Bring a valid government-issued ID and visitor pass if applicable
- Comfortable, modest clothing is recommended for all visitors
- Food and beverages are permitted in designated waiting areas and cafeterias only
- Photography and video recording are strictly prohibited without prior authorization
- Personal care items for patients should be approved by the nursing team first
- Quiet tones are expected in all hallways and patient rooms to support recovery
Emergency Information & Support
- Medical Emergency: Call Extension 911 or dial the red emergency buttons located in restrooms and elevators
- Visitor Services Desk: (800) 123-4567 ext. 102
- Patient Advocacy & Grievances: advocacy@health.com or ext. 105
- Lost & Found: Located at Main Reception, open 24/7
- Security: ext. 111 or ask any staff member for immediate assistance