Tenant Guide & Resources
Welcome to your complete resource center. Everything you need to know about living in your HomeNest-managed property is here.
Welcome to HomeNest
Thank you for choosing to live with HomeNest. Our goal is to provide a seamless, respectful, and comfortable living experience. This guide covers essential information about your tenancy, including how to pay rent, request repairs, and understand community policies.
📌 Quick Start Checklist
- Create your tenant portal account
- Review your lease agreement
- Save emergency contact numbers
- Schedule a move-in walkthrough (if applicable)
- Set up automatic rent payments
Tenant Online Portal
Our secure online portal is your one-stop hub for all rental-related activities. Access it anytime at portal.homenest.com.
What You Can Do
- Pay rent and view payment history
- Submit and track maintenance requests
- Download lease documents and receipts
- Communicate directly with your property manager
- Update personal contact information
Need help logging in? Use the "Forgot Password" link on the login page, or contact our support team. Two-factor authentication is available for enhanced security.
Rent & Payment Guidelines
Rent is due on the 1st of each month. We accept multiple payment methods through our secure portal.
| Payment Method | Processing Time | Fees |
|---|---|---|
| Ach / Bank Transfer | 1-2 Business Days | Free |
| Credit/Debit Card | Instant | 2.9% + $0.30 |
| Check / Money Order | Upon receipt | Free (must be mailed or dropped off) |
⚠️ Late Fees & Grace Period
Rent paid after the 5th of the month is subject to a late fee as outlined in your lease. Automatic payments help you avoid late fees and ensure consistent on-time payments.
Maintenance & Repair Requests
We take pride in keeping your home in excellent condition. Submit all requests through the tenant portal or contact our office directly.
How It Works
- Log into the portal and click "Submit Maintenance Request"
- Select the category (Plumbing, Electrical, HVAC, General, etc.)
- Add photos, descriptions, and your preferred availability
- Receive a confirmation and tracking number
Response Times
| Priority | Examples | Response Time |
|---|---|---|
| Emergency | Water leak, no heat, gas smell, electrical hazard | d>Within 1-2 hours|
| Urgent | Broken lock, appliance failure, minor plumbing | 24-48 hours |
| Standard | Cosmetic repairs, minor adjustments, general upkeep | 3-5 business days |
Emergency Contact: Call (555) 911-HOME for after-hours emergencies. Text "EMERGENCY" to 555-8466 if calling is not possible.
Property Policies & Rules
These guidelines help maintain a safe, respectful, and comfortable community for all residents.
Quiet Hours
10:00 PM to 7:00 AM on weekdays, and 11:00 PM to 8:00 AM on weekends. Please be mindful of noise during these hours.
Guests & Short-Term Rentals
Guests may stay for up to 7 consecutive days or 14 days within a 30-day period without prior approval. Short-term subletting or vacation rentals are strictly prohibited without written consent.
Pets
Pets are allowed per your lease agreement. All pets must be registered in the portal, up-to-date on vaccinations, and comply with breed/weight restrictions. Pets must not be left unattended indoors for more than 8 hours.
Trash & Recycling
Waste collection is scheduled for Tuesdays and Fridays. Place bins at the curb by 6:00 AM on collection days. Composting is available in the central bin area.
Frequently Asked Questions
Log into your tenant portal, go to Account Settings → Profile Information, and update your contact details. Changes are saved immediately and reflected in all future communications.
Yes, non-invasive devices are permitted as long as they don't damage property surfaces. Smart locks must be battery-operated and you must provide a code or key to management for emergency access. Please notify us before installation.
Early termination is subject to the terms in your lease agreement. Typically, this involves a 2-3 month rent buyout fee or finding a qualified replacement tenant. Contact your property manager to discuss your specific situation and options.
Security deposits are held in a separate interest-bearing account as required by state law. They are returned within 21 days of move-out, minus any lawful deductions for damages beyond normal wear and tear. A detailed move-out inspection will be scheduled.
Need Help? We're Here for You
Our tenant support team is available Monday through Friday, 8:00 AM – 6:00 PM. For after-hours emergencies, use the emergency line.
Open Support Ticket