How can we help you?

Search our knowledge base, browse categories, or submit a support ticket.

🔍
All Systems Operational • Last checked: Just now

Browse by Topic

Find quick answers organized by your role and needs.

👤

Tenant Portal

Access your lease, pay rent online, submit maintenance requests, and manage your profile.

🏢

Property Owners

View financial reports, manage listings, approve maintenance, and track occupancy rates.

🔧

Maintenance & Repairs

Submit work orders, track technician updates, and view service history for any unit.

💳

Billing & Payments

Update payment methods, view invoices, set up auto-pay, and dispute charges.

🔒

Account & Security

Reset passwords, enable 2FA, manage access permissions, and secure your login.

📖

Getting Started

Step-by-step guides, video tutorials, and best practices for new users.

Frequently Asked Questions

Quick answers to the most common questions from our community.

How do I pay my rent online?
Log in to the Tenant Portal, navigate to 'Billing & Payments', and click 'Pay Now'. We accept credit cards, debit cards, and ACH bank transfers. Payments are processed instantly and receipts are emailed automatically.
What should I do in case of an emergency maintenance issue?
For after-hours emergencies (water leaks, power outages, HVAC failure in extreme weather), call our 24/7 emergency line at (555) 911-HELP or submit a ticket marked 'URGENT' in the portal. Our dispatch team responds within 30 minutes.
How can property owners generate financial reports?
Property owners can access the 'Financial Reports' tab in the dashboard. Select your property, choose the date range, and download reports in PDF or CSV format. Reports include rent collected, expenses, net income, and occupancy metrics.
Can I change my password or enable two-factor authentication?
Yes. Go to 'Account Settings' > 'Security'. You can reset your password instantly or enable SMS/Email-based 2FA for added protection. We recommend enabling 2FA for all owner accounts.
How do I submit a support ticket if I don't see my issue listed?
Scroll to the 'Submit a Ticket' section below, fill out the form with your details and a clear description of the issue. Our support team typically responds within 2-4 business hours. For urgent matters, please call or email us directly.

Still need help?

Our support team is ready to assist you with any questions or issues.

💬

Live Chat

Available Mon-Fri, 8AM-8PM EST. Instant responses for quick questions.

✉️

Email Support

support@homenest.com
Response time: Within 4 business hours

📞

Phone Support

(555) 123-4567
Mon-Fri: 9AM-6PM EST
24/7 Emergency Line Available

Submit a Support Ticket