Our Commitment
Mental health support should be accessible to everyone, regardless of ability. At In Therapy, we design and maintain our digital platforms with accessibility as a foundational principle. We strive to create an inclusive environment where clients, family members, and community partners can navigate our services, schedule appointments, and access resources without barriers.
We adhere to the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA, established by the World Wide Web Consortium (W3C). These guidelines define how to make web content more accessible for people with disabilities and more usable for everyone.
Accessibility Features
Our website and digital platforms incorporate the following accessibility standards and features:
♿ Keyboard Navigation
Full functionality accessible via keyboard alone, with visible focus indicators and logical tab order.
🔊 Screen Reader Optimization
Semantic HTML, ARIA landmarks, proper heading hierarchy, and meaningful alt text for all non-decorative images.
👁️ High Contrast & Low Vision
Text meets WCAG contrast ratios (minimum 4.5:1), resizable text up to 200% without loss of functionality.
🧠 Cognitive Accessibility
Clear, plain language, predictable navigation, consistent layout, and reduced cognitive load design patterns.
🎧 Media Accessibility
Captions for all videos, transcripts for audio content, and audio descriptions where applicable.
📱 Mobile & Responsive
Fully responsive design that maintains accessibility across all device sizes, touch targets meet 44x44px minimum.
Limitations & Known Barriers
Despite our best efforts, some areas of our website may not be fully accessible yet. We are continuously working to improve accessibility and fix issues as they are identified. If you encounter any barriers that prevent you from accessing information or services, please let us know.
How to Report Accessibility Issues
We value your feedback. If you experience any accessibility challenges on our website or digital platforms, please contact our accessibility team. We will work to resolve the issue as quickly as possible.
Accessibility Support Contact
Our dedicated team is available to assist you:
Please include the URL, a description of the barrier, and the assistive technology you are using. We aim to respond within 2 business days.
Tools & Standards We Follow
- W3C Web Content Accessibility Guidelines (WCAG) 2.2 Level AA
- Section 508 of the Rehabilitation Act
- ARIA Authoring Practices Guide
- Automated testing via axe DevTools & WAVE
- Manual testing with screen readers (NVDA, JAWS, VoiceOver)
- Regular audits with accessibility specialists
Continuous Improvement
Accessibility is not a one-time checklist but an ongoing process. We regularly conduct audits, train our development and content teams, and incorporate user feedback to ensure our digital services remain accessible and inclusive. Our next full accessibility audit is scheduled for Q2 2025.
Last Updated: May 22, 2025
Policy Version: 2.1