1. Acceptance of Terms
Welcome to In Therapy. These Terms of Use ("Terms") constitute a legally binding agreement between you ("User," "Client," or "You") and In Therapy, Inc. ("Company," "We," "Us," or "Our") regarding your access to and use of our website, mobile applications, telehealth platforms, and all associated services (collectively, the "Services").
By accessing, browsing, or utilizing any portion of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any additional guidelines or agreements provided during your registration or onboarding process. If you do not agree to these Terms, please discontinue use of our Services immediately.
2. Nature of Services
In Therapy provides licensed mental health counseling, psychological assessments, wellness coaching, and related therapeutic services delivered through in-person, telephone, and secure video platforms. Our Services are intended to complement, not replace, emergency medical care, crisis intervention, or treatment for severe psychiatric conditions requiring hospitalization.
2.1 Not Emergency Services
Our Services are not designed for emergency situations. If you are experiencing a medical or psychological emergency, please contact your local emergency services (e.g., 911 in the U.S.) or visit the nearest emergency room immediately.
2.2 Telehealth Limitations
Teletherapy sessions are subject to state licensing laws. Therapists must be licensed in the jurisdiction where you are physically located at the time of the session. Technical limitations, internet connectivity issues, or device failures may occasionally affect session quality and are beyond our reasonable control.
3. Confidentiality & Privacy
We take your privacy and the confidentiality of your health information seriously. All communications, session recordings (if applicable), and personal data are protected in accordance with applicable laws, including HIPAA (U.S.), GDPR (EU), and other regional privacy regulations. For detailed information on how we collect, use, and safeguard your data, please refer to our Privacy Policy.
While we implement industry-standard encryption and security measures, no digital transmission or storage system is completely immune to unauthorized access. You acknowledge and accept the inherent risks of electronic communication.
4. User Responsibilities
To ensure a safe and effective therapeutic environment, you agree to:
- Provide accurate, complete, and truthful information during registration, intake assessments, and therapy sessions.
- Participate in sessions from a private, quiet location where you can maintain confidentiality and focus.
- Refrain from using offensive, threatening, discriminatory, or illegal language during communications or sessions.
- Notify our scheduling team promptly of any changes to your contact information, insurance coverage, or health status.
- Use the platform and Services solely for personal therapeutic purposes and not for unauthorized commercial or distribution purposes.
5. Payments & Cancellations
5.1 Fees & Billing
All session fees, assessment charges, and platform access costs are listed transparently during checkout. You authorize us to charge the payment method on file for scheduled sessions. If you use insurance, you remain responsible for any deductibles, co-pays, or non-covered services as determined by your insurer.
5.2 Cancellation & Rescheduling Policy
We request a minimum of 24 hours' notice to cancel or reschedule a session. Sessions canceled or missed with less than 24 hours' notice, or "no-shows," will be charged at the full session rate. Exceptions may apply in cases of documented medical emergencies or natural disasters.
5.3 Refunds
Refunds are processed on a case-by-case basis and may take up to 10 business days to reflect in your account. Prepaid package balances are non-refundable unless otherwise stated in your service agreement.
6. Intellectual Property
All content, branding, therapeutic materials, worksheets, software, and platform architecture owned by In Therapy are protected by copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our materials without express written consent. Your personal session notes and communications remain your confidential property.
7. Disclaimer & Limitation of Liability
Therapy outcomes vary by individual. While our clinicians are highly trained and adhere to evidence-based practices, we do not guarantee specific results, symptom resolution, or life changes. You acknowledge that engaging in therapy involves personal effort, and progress depends on multiple factors beyond our control.
To the fullest extent permitted by law, In Therapy, its clinicians, officers, and partners shall not be liable for indirect, incidental, consequential, or punitive damages arising from your use of the Services, including but not limited to data breaches, session interruptions, or reliance on therapeutic advice. Your use of the Services is at your own risk.
8. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. Any disputes arising from or relating to these Terms or the Services shall first be subject to good-faith negotiation. If unresolved, parties agree to binding individual arbitration administered by the American Arbitration Association (AAA) in New York County, NY, in lieu of class actions or jury trials.
9. Modifications to Terms
In Therapy reserves the right to update, modify, or replace these Terms at any time. Material changes will be communicated via email, platform notification, or prominent website posting at least 30 days prior to the effective date. Continued use of the Services following such updates constitutes your acceptance of the revised Terms.
10. Contact Information
If you have questions, concerns, or requests regarding these Terms of Use, please contact our compliance team:
- Email: legal@intherapy.com
- Phone: (555) 123-4567
- Mailing Address: In Therapy, Inc. Legal Department, 123 Wellness Blvd, Suite 200, New York, NY 10001
- Hours: Monday – Friday, 9:00 AM – 5:00 PM EST