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Frequently Asked Questions
How do I change my subscription plan?
Navigate to Settings → Billing → Manage Subscription. From there, you can upgrade, downgrade, or switch between monthly and annual billing. Changes take effect immediately, and we'll prorate any remaining balance automatically.
I forgot my password. How do I reset it?
Click "Forgot Password" on the sign-in page. Enter your registered email address, and we'll send you a secure link to reset your password. If you don't see the email within 5 minutes, check your spam or promotional folders.
Can I delete my account permanently?
Yes. Go to Settings → Account → Delete Account. Please note that this action is irreversible and will remove all your posts, drafts, and saved data. We'll send a confirmation email before finalizing the deletion.
How do I report inappropriate content?
Click the "..." menu on any post or comment, then select "Report". Choose a reason and submit. Our moderation team reviews all reports within 24-48 hours and will take appropriate action per our Community Guidelines.
My article isn't showing up. What should I do?
Newly published posts may take up to 15 minutes to appear in search and category feeds due to our indexing system. If it's been longer, check your Dashboard → Published section. If you see an error status, please contact our support team with your post link.
Still need help? Send us a message
Support Info
Email Support
support@inkwell.ioSupport Hours
Mon-Fri: 9AM - 6PM EST
Sat-Sun: 10AM - 2PM EST
Live Chat
Available in-app for Pro users
System Status
All Systems Operational