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Frequently Asked Questions
You can reset your access instantly through the IronForge Member App under Settings > Security > Reset Credentials. If your physical keycard is lost, visit the front desk with a valid ID or submit a replacement request through this portal. Replacement fees apply per membership tier.
Members can freeze their account for up to 3 months per year. Log into your account dashboard, navigate to Membership > Freeze Request, and select your dates. Billing will be suspended during the freeze period. Standard resumes automatically after the selected end date.
Payment updates can be made securely in the Member Portal under Billing > Payment Methods. For billing address changes, submit a request here or contact support directly. All changes take effect on the next billing cycle.
Your safety is our priority. Immediately stop using the equipment, place the out-of-order tag on it, and report it via the App or tell a floor staff member. Our maintenance team responds within 2-4 hours. You can also submit a ticket here for non-urgent maintenance tracking.