1. Introduction
At Isdomain, we are dedicated to delivering exceptional brand naming, identity design, and legal consulting services. While we maintain rigorous quality standards and client satisfaction protocols, we recognize that circumstances may occasionally require a refund. This policy outlines our guidelines, eligibility criteria, and procedures for processing refund requests transparently and fairly.
2. Eligibility for Refunds
Refund requests are evaluated individually based on project status, service type, and contractual terms. Refunds may be approved under the following conditions:
- Cancellation Before Active Work: Full refunds are available for services where research, strategy, or design work has not yet commenced.
- Unsatisfactory Early Deliverables: If initial concepts or drafts fail to meet the agreed scope, and revised submissions do not align with documented requirements, a proportional refund may be issued.
- Billing Errors or Duplicate Charges: Any administrative or payment processing errors will be corrected with a full refund within 5–7 business days of verification.
- Service Incompletion by Isdomain: Should we be unable to fulfill a service due to operational or technical constraints, a full refund of the unused balance will be provided.
3. Non-Refundable Items & Services
The following services and assets are considered non-refundable once delivered, approved, or filed:
- Registered domain names, trademark applications, and third-party legal/government filing fees
- Finalized brand identity packages (logos, typography systems, color palettes, brand guidelines) after formal client sign-off
- Custom naming projects where comprehensive linguistic screening, competitor analysis, and trademark clearance have been completed
- Consulting hours already rendered and documented in client reports
- Promotional, discounted, or bundled packages (subject to specific terms disclosed at checkout)
4. Refund Process & Timeline
To initiate a refund request, please email our billing department at billing@isdomain.com with your invoice number, project reference, and a brief explanation. Our team will review your request and respond within the following timeline:
| Stage | Estimated Duration |
|---|---|
| Request Submission | Immediate via email |
| Review & Case Evaluation | 3–5 business days |
| Approval Notification | Within 1 business day of review |
| Processing & Issuance | 7–14 business days (varies by payment gateway) |
| Bank/Card Reflection | 1–2 billing cycles (depends on financial institution) |
5. Partial Refunds & Alternative Resolutions
When a full refund is not applicable, Isdomain may offer equitable alternatives, including:
- Pro-rated refunds based on completed versus remaining project phases
- Credit applied toward future Isdomain services
- Scope adjustments, complimentary revisions, or added deliverables to meet expectations
💡 Our priority is resolving service concerns collaboratively. We encourage open communication early in the project lifecycle to adjust scope before work progresses.
6. Legal & Compliance Notice
This Refund Policy is governed by applicable consumer protection laws and may be updated periodically. By engaging Isdomain’s services, you acknowledge and agree to these terms. If you reside in a jurisdiction with statutory refund rights (e.g., EU Consumer Rights Directive, local trade regulations), those rights will be honored where they exceed or modify this policy.
7. Contact Information
For questions regarding this policy, billing inquiries, or refund requests, please reach out:
- Email: billing@isdomain.com
- Phone: +1 (555) 123-4567
- Business Hours: Monday – Friday, 9:00 AM – 6:00 PM PST
- Mailing Address: 123 Innovation Drive, Suite 400, San Francisco, CA 94105
Thank you for partnering with Isdomain. We value transparency, integrity, and your long-term brand success.