Cookie Policy

1. Introduction

This Cookie Policy explains how LearnFlow ("we", "us", or "our") uses cookies and similar technologies on our website and platform to deliver, analyze, and improve your learning experience. By using our services, you consent to the use of cookies in accordance with this policy. Please read this document carefully to understand how we manage your data.

2. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember your preferences, and provide information to the website owners. LearnFlow uses both first-party cookies (set directly by us) and third-party cookies (set by external services we work with).

3. How We Use Cookies

We use cookies for various purposes, categorized as follows:

• Strictly Necessary Cookies: Essential for basic platform functionality, such as account authentication, course progress tracking, security features, and session management. These cannot be disabled as the platform relies on them to operate.
• Performance & Analytics Cookies: Help us understand how users interact with our platform by collecting anonymous data on page views, navigation paths, video completion rates, and course engagement. This data helps us improve our educational content and user experience.
• Functional Cookies: Remember your preferences, such as language settings, video playback quality, accessibility options, and saved search filters, to provide a personalized and seamless learning environment.
• Targeting & Advertising Cookies: Used by our advertising partners to deliver relevant courses, promotions, and educational content based on your interests. These cookies may track your browsing activity across websites to build a profile of your interests.

4. Third-Party Cookies & Services

LearnFlow partners with trusted third-party providers to enhance your experience. These may include:

• Video hosting & streaming services (e.g., Vimeo, YouTube)
• Web analytics providers (e.g., Google Analytics, Hotjar)
• Payment processors & fraud prevention services (e.g., Stripe, PayPal)
• Customer support & live chat platforms (e.g., Intercom, Zendesk)
• Marketing & email delivery services (e.g., SendGrid, Mailchimp)

5. Managing Your Cookie Preferences

You have full control over how cookies are used on your device. You can:

• Adjust Settings in Our Cookie Banner: When you first visit LearnFlow, you'll see a consent banner allowing you to accept, reject, or customize non-essential cookies.
• Update Preferences Anytime: Visit our Cookie Preferences Center to modify your choices at any time.
• Browser Controls: Most web browsers allow you to control cookies through their settings. You can set your browser to block, warn, or delete cookies. Please note that disabling certain cookies may limit platform functionality or impact your learning experience.

For detailed instructions on managing cookies in your browser, please visit AboutCookies.org.

6. Cookie Duration

Cookies may be session-based (deleted automatically when you close your browser) or persistent (remain on your device for a set period). Persistent cookies may last from a few days to several years, depending on their purpose. Strictly necessary security cookies typically last for the duration of your session or up to 2 years, while functional cookies may persist for up to 13 months.

7. Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in technology, legislation, regulatory requirements, or our operational practices. The "Last Updated" date at the top of this page will indicate when changes were made. We encourage you to review this policy regularly. If we make material changes, we will notify you via email or a prominent notice on our platform.

8. Contact Us

If you have questions, concerns, or requests regarding this Cookie Policy, our use of cookies, or your data rights, please contact our Data Protection team:

• Email: privacy@learnflow.com
• Address: LearnFlow Inc., 123 Education Blvd, Suite 400, San Francisco, CA 94105, USA
• Phone: +1 (555) 123-4567

For all other inquiries, visit our Contact Page or review our Privacy Policy and Terms of Service.