Support Email
For policy reviews, compliance queries, and account assistance.
support@lexiguard.com βSupport Hours & SLA
- Monday β Friday9:00 AM β 6:00 PM EST
- Saturday10:00 AM β 2:00 PM EST
- Sunday & HolidaysClosed (Emergency line available)
- Standard ResponseWithin 4 business hours
- Priority/EnterpriseWithin 1 hour
Frequently Asked Questions
How do I submit a policy review request?
You can submit a formal review request through your client portal or by filling out the support ticket form on this page. Attach your current policy drafts and specify the regulatory framework for accelerated processing.
What is the turnaround time for compliance audits?
Standard compliance audits are completed within 5-7 business days. Enterprise and multi-jurisdictional audits may take 10-14 business days depending on scope. Rush options are available upon request.
Can I update my organization's policy framework mid-contract?
Yes. We offer agile policy updates through our continuous compliance program. Simply log a ticket with your revision requirements, and our team will draft, review, and deploy updates within 48 hours.
How are sensitive documents handled?
All client data is protected under strict NDA protocols and encrypted with AES-256 standards. Our systems are SOC 2 Type II compliant, and documents are automatically purged after project completion per your retention schedule.
Submit a Support Ticket
Please provide detailed information so we can assign your request to the appropriate legal policy specialist.