Overview
At LoveLink, your privacy and safety are our highest priorities. This page outlines how we collect, use, protect, and share your information, as well as the safety tools and guidelines we provide to help you connect with others securely and responsibly.
By using our platform, you agree to the practices described here. We encourage you to read this document carefully and reach out if you have any questions.
Information We Collect
We collect information to provide, improve, and secure our services. This includes:
- Profile Information: Name, age, location, photos, interests, and preferences you choose to share.
- Communication Data: Messages, video calls, and match interactions within the platform.
- Device & Usage Data: IP address, browser type, device identifiers, app usage patterns, and interaction logs.
- Verification Data: Information used to verify your identity, including government ID or social media links (processed securely and not stored long-term).
How We Use Your Data
Your information is used exclusively to:
- Create and personalize your dating profile
- Run our AI-powered matching algorithm to suggest compatible partners
- Facilitate secure messaging and video connections
- Verify accounts and prevent fraud or fake profiles
- Improve platform safety, performance, and user experience
- Comply with legal obligations and enforce our Community Guidelines
Security Measures
We employ industry-standard security practices to protect your information:
- End-to-end encryption for all messages and video calls
- Advanced encryption (AES-256) for stored personal data
- Regular third-party security audits and penetration testing
- Strict access controls and employee confidentiality agreements
- Immediate breach notification protocols in compliance with global regulations
While we strive to protect your data, no online service is 100% secure. We encourage you to use strong, unique passwords and enable two-factor authentication.
Safety Features & Guidelines
Platform Safety Tools
- Profile Verification: Optional photo and ID verification to help confirm authenticity
- Blocking & Reporting: Instantly block users and report suspicious behavior for review
- AI Moderation: Automated screening of photos, messages, and profiles for policy violations
- Panic Button Integration: Quick-access safety alerts connected to local emergency services (available in select regions)
Safe Dating Best Practices
We recommend:
- Always meet in public places for initial dates
- Never share financial information, passwords, or sensitive documents
- Trust your instincts—if something feels off, pause and report
- Use our in-app video chat before meeting in person
- Let a friend or family member know your plans when meeting someone new
Your Privacy Controls
You maintain full control over your information. In your account settings, you can:
- Adjust profile visibility (public, matches only, or private)
- Hide your exact location or set a distance radius
- Manage who can message you or view your photos
- Download a copy of your data or request permanent deletion
- Opt out of personalized advertising and analytics tracking
Your Rights & Choices
Depending on your location, you may have rights under GDPR, CCPA, and other privacy laws, including:
- Right to access, correct, or delete your personal data
- Right to restrict or object to processing
- Right to data portability
- Right to withdraw consent at any time
To exercise these rights, contact our Privacy Team through the details below. We will respond within 30 days as required by law.
Contact Us
If you have questions about this Privacy & Safety policy, our data practices, or your account security, please reach out:
LoveLink Privacy & Safety Team
Email: privacy@lovelink.com
Support Portal: support.lovelink.com/privacy
Address: LoveLink Inc., 100 Connection Blvd, Suite 400, San Francisco, CA 94107, USA
For urgent safety concerns or suspected account compromise, please use the in-app reporting feature or call our 24/7 safety line at +1 (888) 555-LOVE.