Reporting & Support

Most reports are reviewed within 24 hours. Urgent safety concerns are escalated immediately. You'll receive an email update once our Trust & Safety team has completed the investigation and taken action. Complex cases may take up to 48 hours. Rest assured, all reports are handled confidentially. If you don't receive a response within 72 hours, please contact support directly. We take every report seriously and prioritize user safety above all else.

No. Your identity is kept completely confidential. We never disclose reporter information to the reported user unless required by law. Our team handles all reviews internally. You can track your report status through the Safety Center in your app settings without revealing who submitted it. We prioritize your privacy and safety above all else.

Yes. Blocking prevents the user from messaging you, viewing your profile, or appearing in your matches. You can block anyone directly from their profile or conversation thread. Blocking is immediate and can be combined with a formal report. Your block list is accessible under Settings > Privacy > Blocked Users. You can unblock anyone at any time, though reported users will remain under review regardless of block status.

Depending on the severity, violations may result in temporary suspension, permanent account removal, or device banning. Content that violates guidelines will be removed immediately. Repeat offenders face stricter penalties. All actions are documented and logged. You'll receive a notification if the reported content is removed or the account is suspended. Our enforcement aligns with our published Community Guidelines.