How can we help you?

To verify your profile, go to your profile settings and click the "Verify Me" button. You will be asked to take a quick selfie mimicking a specific pose. Our AI will instantly verify that you are a real person. Verified members get a blue checkmark badge and 30% more matches!

We review photos to ensure a safe and respectful community. Photos may be rejected if they contain nudity, offensive content, copyrighted images, or if they don't clearly show your face. Please refer to our Community Guidelines for more details.

Yes! You can pause your account from the Settings menu. Your profile will be hidden from search results, but your matches and messages will be saved for when you return. You can reactivate anytime by logging back in.

We use bank-level 256-bit encryption for all data transmission. Your personal information is never sold to third parties. We also offer "Incognito Mode" in our VIP plan, allowing you to browse profiles without appearing in anyone's feed.

Safety is our priority. You can report any user directly from their profile or chat window. Our safety team reviews all reports within 24 hours. If a user violates our terms, they will be banned permanently. We also provide in-app safety tips for first meetings.

Only with your permission. We never share your precise location with other users. You can set your distance radius (e.g., within 20km) in settings. You can also disable location services entirely if you prefer to browse without matches finding you nearby.

LoveLink's AI analyzes over 50 compatibility factors including personality traits, values, lifestyle preferences, and communication style. It learns from your interactions to suggest progressively better matches over time.

If you have a free account, messages are delivered, but you won't be notified if they've been read. Premium users can see read receipts. Sometimes matches are just busy or offline. Don't worry, you can resend or follow up gently.

Yes! Once you've matched and chatted for a bit, you can request a video date directly in the chat. Our HD video feature allows you to have a face-to-face conversation safely within the app before meeting in person.

Go to Settings > Subscriptions > Manage Plan. Click "Cancel Subscription". You will retain access to Premium features until the end of your current billing cycle. No refunds are issued for partial months.

We accept all major credit cards (Visa, MasterCard, AmEx), PayPal, Apple Pay, and Google Pay. All transactions are secure and encrypted.

Due to the digital nature of our service, we generally do not offer refunds. However, if you have a technical issue or billing error, please contact our support team, and we will make an exception on a case-by-case basis.

1. Use clear, high-quality photos showing your face and hobbies.
2. Fill out all profile sections to help our AI match you better.
3. Be authentic and specific in your bio.
4. Verify your profile to stand out.

Avoid just saying "Hi". Reference something in their profile, like a travel photo or a hobby. Ask an open-ended question. Our "Icebreaker Prompts" feature can also suggest fun topics to start with.