How long does support take? +
We typically respond within 24 hours. Urgent security or billing issues are prioritized and usually resolved within 12 hours.
What info should I include? +
Include steps to reproduce the issue, your device/OS, browser/app version, and any error messages or screenshots.
Can I track my ticket? +
Yes! Once submitted, you'll receive an email with a tracking link. You can also check your dashboard under 'Support Requests'.
Is my data safe? +
Absolutely. All reports are encrypted and handled by our trained support staff under strict privacy protocols.