Returns & Exchanges

📦 Return Overview

At LuxeMart, your satisfaction is our top priority. We offer a straightforward return process for all eligible items purchased through our website. Please review our policy below to ensure a smooth experience.

💡 Quick Tip: Initiate your return within 30 days of delivery to qualify for a full refund or exchange.

Eligibility Requirements

Items must be returned within 30 days of the delivery date
Products must be in original, unused condition with all tags attached
Original packaging and accessories must be included
Proof of purchase (order confirmation or invoice) is required
Final sale items, personalized products, and gift cards are non-returnable

🔄 How to Return an Item

Follow these three simple steps to process your return quickly:

1

Initiate Request

Log into your account, navigate to Order History, and select the item you wish to return.

2

Package Securely

Print the prepaid return label, pack the item securely in its original packaging, and attach the label.

3

Drop Off & Refund

Drop off at any authorized carrier location. Refunds are processed within 5-7 business days after we receive your item.

💳 Refunds & Exchanges

Refunds: Once your return is received and inspected, we'll notify you of the approval or rejection. If approved, your refund will be automatically processed to your original method of payment. Please allow 3-5 additional business days for your bank or credit card company to process the transaction.

Exchanges: We only replace items if they are defective or damaged. If you need a different size, color, or product, we recommend returning the original item and placing a new order. Exchange requests are processed within 24 hours of approval.

⚠️ Important: Shipping costs for returns are prepaid for defective or incorrect items. For change-of-mind returns, a restocking fee of $5.99 may apply.

❓ Frequently Asked Questions

Once your return package is scanned by the carrier, you'll receive a confirmation email. After we inspect the item, refunds are issued within 3-5 business days to your original payment method.

We strongly recommend returning items in their original packaging to prevent damage during transit. If the original box is unavailable, use a sturdy box with adequate padding. Missing packaging may result in a partial refund or return rejection.

Contact our support team within 7 days of delivery with photos of the damage. We'll provide a prepaid return label and issue a full refund or replacement immediately upon receipt.

Yes, international customers can return items within 30 days. Please note that return shipping costs for international change-of-mind returns are the customer's responsibility. Duties and taxes are non-refundable per customs regulations.

After dropping off your package, you'll receive a tracking number via email. You can monitor the status in your account dashboard or by visiting the carrier's website.