Data Security & Privacy

We employ industry-leading encryption, continuous monitoring, and zero-trust architecture to protect buyer and seller data. Your trust is the foundation of our marketplace.

🛡️ Last audited: November 2024 | SOC 2 Type II Certified

Security by Design

At MarketFlow, we don't treat security as an afterthought. Every feature, API endpoint, and data pipeline is engineered with privacy and protection at its core. We adhere to the principle of least privilege, encrypt data at rest and in transit, and conduct regular third-party penetration testing.

Our Global Security Operations Center (GSOC) monitors infrastructure 24/7, responding to anomalies in under 4 minutes on average. We believe transparency builds trust, which is why we publish our security posture, compliance status, and incident response protocols here.

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End-to-End Encryption

All sensitive data encrypted with AES-256 and TLS 1.3

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Zero-Trust Architecture

Strict identity verification for every access request

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Continuous Audits

Quarterly penetration tests & real-time log analysis

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Regulatory Compliance

GDPR, CCPA, PCI DSS, and ISO 27001 aligned

How We Protect Your Data

Multi-layered security controls spanning network, application, and data layers.

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Network Security

DDoS mitigation, WAF, and micro-segmented VPCs isolate workloads and block malicious traffic before it reaches our core systems.

Cloudflare WAF AWS Shield Micro-VPN
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Data Encryption

Customer PII, payment tokens, and transaction logs are encrypted at rest using AES-256. Keys are managed via HSM-backed KMS.

AES-256-GCM TLS 1.3 AWS KMS
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Access Control

Role-based access control (RBAC), mandatory MFA for all internal systems, and just-in-time privilege elevation for admin tasks.

Okta SSO MFA Required RBAC
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Monitoring & SIEM

Real-time log aggregation, behavioral anomaly detection, and automated alerting routed to our 24/7 Security Operations Center.

Splunk SIEM Prometheus PagerDuty

Certifications & Standards

We undergo rigorous third-party audits to meet global security and privacy requirements.

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SOC 2 Type II

Independent audit of our security, availability, and confidentiality controls.

✓ Certified
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GDPR Compliant

Full alignment with EU data protection regulations, including DPA & SCCs.

✓ Certified
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PCI DSS Level 1

Strict payment card security standards for processing transactions safely.

✓ Certified
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ISO/IEC 27001

Internationally recognized information security management standard.

✓ Certified

Data Collection & Lifecycle

We only collect what is necessary, process it securely, and retain it only as long as required.

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Collection

We collect only essential information for account creation, transactions, and fraud prevention. No hidden tracking or third-party data brokerage.

  • Explicit consent for non-essential cookies
  • Minimal PII collection by design
  • Transparent opt-in for communications
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Storage & Processing

Data is stored in encrypted, geo-redundant cloud regions. Processing occurs in isolated environments with strict access logging.

  • Tokenization for payment data
  • Field-level encryption for sensitive PII
  • Automated data masking in dev/staging
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Sharing & Third Parties

We share data only with vetted partners required for platform functionality (payment processors, shipping, fraud detection). All vendors sign DPAs.

  • Strict vendor security assessments
  • No sale of personal data to advertisers
  • Clear sub-processor disclosures
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Retention & Deletion

Data is retained only as long as necessary for legal, tax, or operational purposes. After expiration, data is securely purged or anonymized.

  • Automated retention policies
  • Right to erasure honored within 30 days
  • Cryptographic shredding of backups

Incident Response Protocol

We maintain a structured, time-bound response process to detect, contain, and recover from security events.

1 Detection & Triage

Automated SIEM alerts and threat intel feeds trigger immediate review. Incidents are classified by severity within 15 minutes of detection.

2 Containment & Eradication

Threats are isolated via network segmentation and credential rotation. Malicious artifacts are removed while preserving forensic evidence.

3 Notification

Affected users are notified within 72 hours via email and in-app alerts. Regulatory bodies are informed per GDPR/CCPA requirements.

4 Recovery & Post-Mortem

Systems are restored from verified backups. A public post-mortem and remediation roadmap are published within 5 business days.

Have Security Questions or Concerns?

Our Trust & Safety team is available to address vulnerability reports, data requests, or compliance inquiries.