Returns Policy

📋 Overview

At MarketFlow, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a straightforward returns process. Please note that MarketFlow acts as a marketplace facilitator, and return eligibility may vary slightly depending on whether the item is fulfilled by MarketFlow directly or shipped by a third-party seller.

✅ Eligibility Criteria

To qualify for a return, an item must meet the following conditions:

Items must be returned within 30 days of the delivery date.
Products must be unused, undamaged, and in original packaging with all tags/labels attached.
Proof of purchase (order confirmation or tracking number) is required.
Digital goods, custom/personalized items, and perishable goods are non-refundable.

💡 Note: MarketFulfill returns include free shipping for orders over $50. For orders under $50, a flat $5.99 return shipping fee applies.

🔄 How to Initiate a Return

1

Go to Orders

Log in and navigate to Your Orders in your account dashboard.

2

Select Item

Find your order and click “Start Return” or “Request Refund”.

3

Choose Reason

Select a return reason from the dropdown menu.

4

Print & Ship

Download the prepaid label, pack securely, and drop off.

📦 Shipping & Costs

Once your return request is approved, you will receive an email with a prepaid UPS/FedEx return label. Pack the item in its original packaging (or a similarly sturdy box) and attach the label securely. Drop off your package at any authorized carrier location.

MarketFulfill items: Free return shipping included.
Third-party sellers: Return shipping costs are covered by the seller or deducted from the refund, depending on the reason.

💰 Refund Process & Timeline

After we receive your returned package, our team will inspect it within 2–3 business days. Once approved, the refund will be processed immediately. Depending on your payment method:

Credit/Debit Cards: 5–7 business days
PayPal / Digital Wallets: 1–3 business days
Store Credit: Instant

If you paid with a gift card or promotional credit, the refund will be issued as MarketFlow credit.

⚠️ Damaged, Defective & Wrong Items

If you receive a damaged, defective, or incorrect item, please contact our support team within 48 hours of delivery. Upload clear photos of the damage and your order details. We will immediately issue a replacement or full refund at no cost to you.

🚫 Non-Returnable Items

The following categories cannot be returned for hygiene, legal, or customization reasons:

Intimate apparel & swimwear (unless factory-sealed)
Software, digital downloads, or subscription codes
Personalized, engraved, or custom-made items
Gift cards & promotional vouchers
Items explicitly marked “Final Sale” at checkout

Returns & Refunds Policy