How can we help you today?

Creating an order is simple:

• Search for the item you want using the search bar or browse categories
• Select the listing and choose your preferred options (size, color, quantity)
• Add to Cart or click "Buy Now" for instant checkout
• Enter your shipping and payment details
• Confirm your order — you'll receive a confirmation email instantly

You can track your order from the My Orders section in your account dashboard.

MarketFlow accepts a wide range of payment methods including:

• Credit and debit cards (Visa, Mastercard, American Express)
• Digital wallets (Apple Pay, Google Pay, PayPal)
• Bank transfers and direct debit
• Buy Now, Pay Later options (Klarna, Afterpay)
• MarketFlow Store Credit

All transactions are encrypted with 256-bit SSL protection. You can manage your saved payment methods in Payment Settings.

MarketFlow Buyer Protection ensures your purchase is safe. If your item doesn't arrive or isn't as described, you can file a dispute within 30 days of delivery. Our team will review the case and process a full refund if the claim is valid.

To file a dispute, go to My Orders → Select the order → Click "Report an Issue." You'll need to provide photos or details to support your claim.

Getting started as a seller is easy:

• Sign up or log into your MarketFlow account
• Go to "Sell on MarketFlow" from your dashboard
• Set up your seller profile with a store name and description
• Create listings with photos, descriptions, and pricing
• Choose your shipping method and payout preferences

See our complete Seller Setup Guide for detailed steps.

MarketFlow charges a 6.5% transaction fee on each sale. This includes payment processing, buyer protection, and platform access.

Additional costs may include:

• Shipping label fee: $0.50 per label
• Featured listing: $1.99–$4.99 per promotion
• Payout transfer: Free for standard (3–5 days); $0.50 for instant

There are no monthly fees and no hidden charges. See our full Pricing Page for details.

Shipping times depend on the method chosen:

• Standard shipping: 5–10 business days
• Express shipping: 2–4 business days
• Overnight shipping: Next business day (where available)
• International: 10–25 business days depending on destination

All orders include tracking, and you'll receive email updates at each stage. View tracking details in My Orders.

Our return policy is straightforward:

• You have 30 days from delivery to initiate a return
• Items must be unused and in original packaging
• Returns are free for defective or misrepresented items
• Standard returns have a $5.99 shipping fee deducted from your refund
• Refunds are processed within 5 business days of receiving the return

To start a return, visit My Orders and select "Return Item." For full details, see our Return Policy page.

Resetting your password is quick:

1. Go to the login page and click "Forgot Password?"
2. Enter the email associated with your account
3. Check your inbox for a password reset link (valid for 60 minutes)
4. Click the link and create a new password

If you don't receive the email, check your spam folder or contact Support for help.

Enable 2FA to add an extra layer of security:

1. Go to Account Settings → "Security"
2. Click "Enable Two-Factor Authentication"
3. Choose your method: Authenticator App (recommended) or SMS
4. Scan the QR code or enter your phone number
5. Enter the verification code to confirm

We strongly recommend enabling 2FA for all accounts. Learn more about Account Security Best Practices.