Return & Refund Policy

At MarketFlow, we want every transaction to be seamless and secure. Because we operate as a marketplace connecting independent sellers with buyers worldwide, our return policy applies to both MarketFlow Verified items and Third-Party Seller listings. Please review this policy carefully before making a purchase.

1. Return Window & Eligibility

All eligible items can be returned within 30 days of the delivery date. To qualify for a refund or exchange, items must be:

• Unused, unaltered, and in their original packaging
• Accompanied by proof of purchase (order confirmation or receipt)
• Free from signs of wear, damage, or tampering

2. How to Initiate a Return

Starting a return is simple through your MarketFlow account:

1. Log in to your account and navigate to "My Orders"
2. Select the item you wish to return and click "Request Return"
3. Choose a reason for the return and upload any required photos
4. Follow the generated return label or drop-off instructions
5. Package the item securely and ship it within 7 days of approval

Once your return is received and inspected, you will receive a confirmation email. Delays in processing may occur during peak seasons.

3. Refund Process & Timeline

Refunds are issued to the original payment method used at checkout. Processing times vary by payment provider:

Payment Method	Refund Timeline
Credit / Debit Card	5–10 business days
PayPal / Digital Wallet	3–5 business days
MarketFlow Credits	Instant upon approval
Bank Transfer / ACH	7–14 business days

Note: Shipping costs are non-refundable unless the return is due to a seller error (wrong item, damaged, or defective product). In such cases, full return shipping will be reimbursed.

4. Non-Returnable Items

For health, safety, and inventory reasons, the following categories are final sale and cannot be returned unless defective:

• Digital products, software licenses, and downloadable content
• Perishable goods (food, flowers, plants, refrigerated items)
• Custom-made, personalized, or specially ordered items
• Intimate apparel, swimwear, and hygiene-related products
• Gift cards, prepaid services, and promotional codes

5. Exchanges

MarketFlow supports exchanges for size, color, or model variations where available. Exchange requests follow the same return process. Once the original item is received, your replacement will be shipped within 2–3 business days. Price differences will be charged or refunded accordingly.

6. Contact & Support

If you have questions about your return, need assistance with a seller, or believe your purchase qualifies for Buyer Protection, our support team is here to help.

• Email: support@marketflow.com
• Help Center: help.marketflow.com
• Live Chat: Available 24/7 in your account dashboard

For urgent return disputes, please reference your Order ID and include photos when contacting support to expedite resolution.