Privacy Policy

1 Introduction

MetalCore Manufacturing, a precision engineering and manufacturing company headquartered at 4200 Industrial Blvd, Detroit, MI 48201 ("we," "us," or "our"), respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website metalcore-mfg.com, request quotes, engage with our services, or otherwise interact with us. It applies to all customers, prospective clients, business partners, job applicants, and website visitors.

By accessing or using our website or services, you consent to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the website or provide your information.

2 Information We Collect

We collect information to provide our manufacturing services, communicate with you, and improve our operations. The types of information we collect include:

2.1 Personal Information

Information that can identify you as an individual:

• Name and contact details: Full name, job title, business email address, phone number, and mailing address
• Company information: Business name, industry sector, company address, and organizational role
• Communication records: Emails, messages, chat transcripts, and notes from phone conversations
• Financial information: Billing address, purchase order numbers, and payment details processed through secure third-party payment processors (we do not store full credit card numbers)
• Project information: Engineering drawings, CAD files, material specifications, quantity requirements, and technical specifications you share with us for quoting and production purposes

2.2 Automatically Collected Information

When you visit our website, certain information is collected automatically:

• Device information: Hardware model, operating system, browser type, and unique device identifiers
• Usage data: Pages viewed, time spent on pages, click patterns, referring URLs, and navigation paths
• IP address: Your internet protocol address and approximate geographic location
• Log data: Server logs recording access times, request types, and status codes

2.3 Information from Third Parties

We may receive information about you from legitimate third-party sources, including:

• Business directories and professional networking platforms (e.g., LinkedIn)
• Trade show and industry event registrations
• Marketing partners and referral sources
• Credit reporting agencies for risk assessment purposes

3 How We Collect Information

We collect information through various channels as part of our normal business operations:

3.1 Direct Interactions

• Quote request forms: When you submit a request for quotation through our website or directly to our sales team
• Account registration: When you create an account in our customer portal or supplier management system
• Newsletter subscriptions: When you opt-in to receive industry updates, company news, and promotional materials
• Customer service inquiries: When you contact our support or engineering teams for technical assistance
• Job applications: When you apply for employment opportunities at MetalCore Manufacturing

3.2 Business Operations

• Manufacturing processes: Production data, quality inspection reports, and delivery tracking associated with your orders
• Quality audits: Records from on-site or remote quality audits and compliance assessments
• Supply chain management: Logistics and shipping information required for order fulfillment

3.3 Technology

• Cookies and tracking technologies: As described in Section 10 of this policy
• Analytics tools: Third-party services that aggregate and analyze website usage patterns
• Security systems: Intrusion detection, access logging, and network monitoring tools

4 How We Use Your Information

We use the information we collect for specific, legitimate business purposes:

4.1 Service Delivery & Operations

• Process and fulfill manufacturing orders and quotes
• Provide engineering support and technical consultations
• Manage quality control, testing, and compliance documentation
• Arrange shipping, logistics, and delivery of finished products
• Issue invoices, process payments, and manage accounts receivable

4.2 Communication

• Respond to inquiries, requests, and complaints
• Send order confirmations, shipment notifications, and delivery updates
• Provide customer support and technical assistance
• Send service alerts, recalls, or product notifications when necessary

4.3 Business Improvement

• Analyze website usage to improve user experience and content
• Conduct market research and industry trend analysis
• Develop new manufacturing capabilities and services
• Monitor and prevent fraud, abuse, and security threats

4.4 Marketing (With Consent)

• Send promotional emails about new services, capabilities, and industry events
• Display targeted advertisements on our website and third-party platforms
• Invite you to trade shows, webinars, and industry conferences

4.5 Legal & Compliance

• Comply with applicable laws, regulations, and industry standards (e.g., ITAR, export controls)
• Protect against unauthorized access, liability, and fraud
• Enforce our Terms of Service and other agreements

5 Legal Basis for Processing

Under applicable data protection laws, we rely on the following legal bases to process your personal information:

1. Contractual necessity: Processing required to perform our manufacturing services, fulfill orders, and manage our business relationship with you
2. Consent: Where you have given explicit consent, such as subscribing to marketing communications or cookies beyond those strictly necessary
3. Legitimate interests: Processing necessary for our legitimate business interests, including fraud prevention, network security, and business improvement, provided these do not override your privacy rights
4. Legal obligation: Processing required to comply with legal and regulatory obligations, including tax, customs, and export control laws
5. Vital interests: In rare cases, processing necessary to protect someone's life or safety

6 Information Sharing & Disclosure

We do not sell your personal information. We share your data only in the following circumstances:

6.1 Service Providers

We engage trusted third-party service providers who help us operate our business. These providers may include:

• Cloud hosting and IT infrastructure providers (e.g., Microsoft Azure, AWS)
• Payment processing services
• Email and communication platforms
• Shipping and logistics partners
• Customer relationship management (CRM) systems
• Analytics and website optimization services

All service providers are contractually bound to use your information only for the purposes we specify and to maintain appropriate security measures.

6.2 Subcontractors & Suppliers

When manufacturing your components, we may share necessary technical specifications and order details with our network of certified subcontractors and raw material suppliers. All such parties are required to comply with confidentiality and data protection obligations.

6.3 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change via our website and/or direct communication.

6.5 With Your Consent

We may share your information for any other purpose with your explicit consent.

7 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Active customer records: Retained for the duration of our business relationship plus 7 years after the last transaction, as required for tax and accounting purposes
• Quote and prospect records: Retained for 3 years from the date of last contact
• Communication records: Retained for 3 years unless subject to litigation or regulatory hold
• Website log data: Retained for 12 months for security and analytics purposes
• Job application data: Retained for 24 months after the application process concludes
• Quality and inspection records: Retained per industry-specific requirements (up to 15 years for aerospace and medical device components, per AS9100 and FDA requirements)

When data is no longer needed, it is securely deleted or anonymized using industry-standard methods.

8 Data Security

MetalCore Manufacturing implements comprehensive technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Technical Measures

• 256-bit SSL/TLS encryption for all website connections and data in transit
• AES-256 encryption for sensitive data at rest
• Network firewalls, intrusion detection/prevention systems, and endpoint protection
• Regular vulnerability assessments and penetration testing
• Multi-factor authentication for all internal systems containing personal data
• Automated backup and disaster recovery systems

Organizational Measures

• Role-based access controls limiting data access to authorized personnel only
• Comprehensive employee training on data protection and privacy
• Regular security audits and compliance reviews
• Incident response and breach notification procedures
• Physical security measures including access-controlled facilities

9 Your Rights & Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

9.1 Access & Portability

You have the right to request a copy of the personal information we hold about you, in a structured, commonly used, and machine-readable format.

9.2 Correction

You may request that we correct any inaccurate or incomplete personal information we hold about you.

9.3 Deletion

You may request that we delete your personal information, subject to our legal obligations to retain certain data (e.g., for tax, regulatory, or contractual purposes).

9.4 Restriction of Processing

You may request that we limit the processing of your personal information in certain circumstances, such as when you contest the accuracy of the data.

9.5 Objection

You may object to the processing of your personal information for direct marketing purposes or where processing is based on our legitimate interests.

9.6 Withdraw Consent

Where we process your information based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.

9.7 Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will provide the same level of service regardless of whether you exercise your rights.

To exercise any of these rights, please contact us using the details provided in Section 15. We will respond to verifiable requests within 30 days, or such longer period as permitted by applicable law.

10 Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze site performance, and deliver relevant content.

10.1 Types of Cookies

• Essential cookies: Required for the website to function properly. These cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our website by collecting anonymous, aggregated data
• Functional cookies: Remember your preferences and settings (e.g., language, region)
• Marketing cookies: Used to deliver relevant advertisements and track the effectiveness of marketing campaigns

10.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View what cookies are stored and delete them individually
• Block third-party cookies
• Block cookies by specific sites
• Block all cookies
• Delete all cookies when you close the browser

Please note that disabling certain cookies may affect the functionality of our website. You can update or change your preferences whenever you visit our site through our cookie consent banner.

10.3 Third-Party Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics collects information such as how often users visit the site, what pages they visit, and what other sites they used prior to coming to our site. You can prevent Google Analytics from recognizing you on return visits by installing the Google Analytics Opt-out Browser Add-on.

11 Third-Party Links

Our website may contain links to third-party websites, including industry partners, suppliers, and professional resources. When you click on a third-party link, you will be directed to that third party's website.

We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. We encourage you to review the privacy policy of every website you visit.

Inclusion of a link on our website does not imply endorsement of that website or its operator.

12 Children's Privacy

MetalCore Manufacturing's website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16.

If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete such information as quickly as possible. If you believe we have collected information from a child, please contact us immediately.

13 International Data Transfers

As a global manufacturing company, we may transfer, store, and process your personal information in countries outside your country of residence, including the United States, Canada, Mexico, Germany, the United Kingdom, and China.

When we transfer personal information across borders, we ensure appropriate safeguards are in place, including:

• EU Standard Contractual Clauses (SCCs) for transfers from the European Economic Area
• Adequacy decisions by relevant data protection authorities
• Certification programs such as the EU-U.S. Data Privacy Framework
• Company internal data protection policies and binding corporate rules

We comply with all applicable data protection regulations, including the General Data Protection Regulation (GDPR) for EU residents, the California Consumer Privacy Act (CCPA) for California residents, and other relevant laws.

14 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website for at least 30 days before the changes take effect
• Notify registered customers via email for significant changes that may affect their rights

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after the effective date of any revised policy constitutes your acceptance of the changes.

15 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal data, or our data protection practices, please do not hesitate to contact us:

You also have the right to lodge a complaint with a supervisory data protection authority in your jurisdiction if you believe your privacy rights have been violated. For EU residents, this may be the data protection authority in your member state.