1. Information We Collect

At Paws Source, transparency is a core part of how we build trust with pet parents and animal caregivers. This section outlines the specific categories of information we collect when you visit our website, use our mobile application, sign up for an account, or interact with our services.

📌 Note on Consent We only collect information that is necessary to provide our services, improve your experience, or as required by law. You will always be informed of what data is being collected and how to opt out where applicable.

👤 Personal Information

We collect personally identifiable information when you voluntarily provide it during registration, account setup, checkout, or communication. This includes:

Full name, date of birth, and gender
Email address, phone number, and mailing address
Account credentials (passwords are hashed and encrypted)
Emergency contact details for service-related incidents
Government-issued ID or verification documents (only when required for payment, insurance, or age-restricted services)

🐕 Pet & Animal Information

To deliver personalized nutrition plans, veterinary consultations, grooming packages, and boarding services, we collect specific data about your pet(s):

Pet name, species, breed, age, weight, and sex
Medical history, allergies, current medications, and vaccination records
Dietary preferences, restrictions, and feeding schedules
Behavioral notes, training history, and special handling instructions
Photographs or videos (used only for identification, care tracking, and optional sharing features)

💳 Payment & Transaction Data

When you purchase products, book services, or subscribe to a care plan, we securely collect:

Payment method type (credit/debit card, digital wallet, bank transfer)
Billing address and transaction history
Invoice numbers, order IDs, and refund/return records

🔒 Security Note Paws Source does not store full credit card numbers. All payment processing is handled by PCI-DSS compliant third-party providers. We only retain transaction tokens and billing summaries for accounting and support purposes.

📱 Usage & Technical Data

Like most digital platforms, we automatically collect certain technical information to ensure security, performance, and personalized functionality:

IP address, device type, operating system, and browser version
Cookies, web beacons, and similar tracking technologies
Page views, click patterns, session duration, and feature usage
Log data for troubleshooting, fraud prevention, and system optimization
Geolocation data (only when explicitly enabled for local service matching or emergency veterinary routing)

💬 Communication & Support Data

When you reach out to our team, we retain records to maintain continuity of care and resolve issues efficiently:

Customer support tickets, live chat transcripts, and email correspondence
Veterinary consultation notes, video recordings, and diagnostic summaries (stored securely per HIPAA-compliant standards where applicable)
Survey responses, product reviews, and feedback submissions
Marketing preferences and communication opt-in/opt-out settings

🔗 Information from Third Parties

We may also receive data from trusted partners to enhance your experience, including:

Veterinary clinics or animal hospitals (with your explicit consent)
Shipping carriers for delivery tracking and address verification
Payment processors for fraud detection and billing validation
Social media platforms (if you choose to connect or log in via social accounts)

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