Policy Updates & Changelog

Enhanced Data Encryption & User Consent Workflow

Upgraded all customer data pipelines to AES-256 encryption. Introduced granular consent toggles for marketing communications, analytics, and third-party veterinary partner sharing. Explicit opt-in now required for all non-essential data processing.

Subscription Cancellation & Auto-Renewal Policy Revamp

Aligned cancellation flows with current consumer protection standards. Added 72-hour grace period for accidental subscription renewals. Clarified prorated refund logic for mid-cycle cancellations and gift subscription transfers.

Expanded Same-Day Delivery Zones & Return Window Extension

Added 14 new metropolitan areas to our same-day delivery network. Extended standard return window from 14 to 30 days for sealed food and supplement orders. Updated packaging guidelines to reduce void fill and increase recyclability.

Boarding Facility Health Screening & Vaccination Requirements

Updated mandatory vaccination timelines for dogs and cats entering boarding/daycare facilities. Added temperature screening and 24-hour acclimation protocol. Partner facilities now require annual third-party sanitation audits.

Draft: AI-Assisted Vet Triage Data Usage Guidelines

Proposed framework governing how anonymized symptom reports and chatbot interactions may be used to train diagnostic assistance models. Includes opt-out mechanisms and public transparency dashboard. Community feedback period open until Nov 01.