GDPR & Data Protection Policy
01 Introduction
At Paws Source, we are committed to protecting the privacy of our customers, their pets, and all individuals who interact with our services. This policy outlines how we collect, use, and safeguard your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws.
Pet-First Privacy
We treat your pet's data with the same level of care and security as your personal data. Your furry friend's health and happiness are our priorities.
02 Data Controller
The data controller responsible for your personal data is:
- Paws Source Ltd.
- 123 Paw Avenue, Suite 400, London, EC1A 1BB, United Kingdom
- Email: privacy@pawssource.com
03 Data We Collect
We collect only the data necessary to provide our premium pet care services. This includes:
- Identity Data: Name, username, email address, phone number.
- Contact Data: Billing address, delivery address.
- Financial Data: Payment card details (processed securely via Stripe).
- Pet Data: Pet name, breed, age, weight, dietary restrictions, and medical history (for veterinary services).
- Usage Data: Browser type, IP address, pages visited, and interaction with our app.
- Marketing Data: Preferences regarding receiving communications from us.
04 How We Use Your Data
We process your data for the following purposes:
- To register you as a new customer and manage your account.
- To process and deliver orders for pet nutrition and supplies.
- To facilitate veterinary consultations and store health records.
- To arrange grooming, boarding, and daycare services.
- To send service notifications, updates, and marketing communications (with consent).
- To improve our website, app, and customer experience.
- To comply with legal obligations and prevent fraud.
05 Legal Basis for Processing
Under GDPR, we rely on the following legal bases:
- Contract: Processing necessary to fulfill our contract with you (e.g., delivering orders).
- Consent: You have given explicit consent (e.g., newsletter subscriptions).
- Legitimate Interest: For analytics, fraud prevention, and site security.
- Legal Obligation: To comply with tax, accounting, and safety regulations.
07 Data Retention
We retain your data only as long as necessary:
- Customer Accounts: While active + 6 years for tax purposes.
- Veterinary Records: 10 years from last interaction (medical standard).
- Marketing Data: Until you withdraw consent.
08 Your Rights
You have the following rights regarding your data:
👁️ Access
Request a copy of the data we hold about you.
✏️ Rectification
Correct inaccurate or incomplete information.
🗑️ Erasure
Request deletion of your data where there is no legal reason to keep it.
🚫 Objection
Object to processing for direct marketing or legitimate interests.
📦 Portability
Receive your data in a structured, machine-readable format.
⏸️ Restriction
Ask us to suspend processing of your data.
10 Contact the Data Protection Officer
If you have questions about this policy or wish to exercise your rights, please contact our DPO.
Data Protection Officer
Paws Source Ltd. is here to help protect your privacy.