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Privacy Policy & Terms of Service

Last Updated: October 24, 2025 | Effective Date: November 1, 2025

1. Privacy Policy Introduction

Welcome to Paws Source ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our platform.

By accessing or using Paws Source, you agree to the terms outlined in this Privacy Policy and our Terms of Service. If you do not agree, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide, including:

  • Name, email address, phone number, and mailing address
  • Payment and billing information (processed securely via third-party providers)
  • Account credentials and preferences

2.2 Pet-Related Information

To provide personalized care plans and services, we may collect:

  • Pet name, species, breed, age, weight, and medical history
  • Dietary restrictions, allergies, and vaccination records
  • Behavioral notes and grooming preferences

2.3 Usage & Technical Data

We automatically collect certain information when you access our platform, including IP address, browser type, device identifiers, operating system, referring URLs, and pages visited. We use cookies and similar technologies to enhance user experience and analyze platform performance.

3. How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve our pet care services and platform
  • Process transactions and send order/service confirmations
  • Deliver personalized nutrition, grooming, and veterinary recommendations
  • Communicate important updates, policy changes, and marketing offers (with your consent)
  • Monitor and analyze usage trends to optimize user experience
  • Comply with legal obligations and prevent fraud or abuse

4. Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

  • Service Providers: Trusted partners who assist with payment processing, shipping, email delivery, and analytics, bound by strict confidentiality agreements
  • Veterinary Partners: Licensed professionals required to provide medical consultations or care, with data shared on a need-to-know basis
  • Legal Requirements: When required by law, court order, or to protect our rights, privacy, safety, or property
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice provided to users

5. Data Security

We implement industry-standard technical and organizational measures to protect your information, including encryption, access controls, regular security audits, and secure server infrastructure. While no method of transmission over the internet is 100% secure, we strive to use commercially acceptable means to protect your data.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal data
  • Object to or restrict certain processing activities
  • Request data portability in a structured, machine-readable format
  • Withdraw marketing consent at any time via email preferences or account settings

To exercise these rights, contact us at privacy@pawsource.com. We will respond within 30 days in accordance with applicable privacy laws (GDPR, CCPA, etc.).

7. Children's Privacy

Paws Source is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such data, we will take immediate steps to delete it. Parents or guardians who believe their child has provided personal information should contact us immediately.

8. Acceptance of Terms

By accessing or using the Paws Source platform, mobile applications, or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree, you must discontinue use immediately.

9. Description of Services

Paws Source provides a digital platform offering premium pet nutrition guidance, 24/7 veterinary consultations, grooming service bookings, boarding reservations, and curated pet product recommendations. All services are subject to availability and may be modified, suspended, or discontinued at our sole discretion.

10. User Accounts & Responsibilities

  • You are responsible for maintaining the confidentiality of your account credentials and all activities under your account
  • You must provide accurate, current, and complete information when registering or using our services
  • You agree not to share accounts, use automated bots, scrape data, or attempt unauthorized access to our systems
  • You are responsible for promptly notifying us of any suspected unauthorized use or security breach

11. Intellectual Property

All content on the Paws Source platform, including text, graphics, logos, software, veterinary guidelines, care plans, and product descriptions, is the exclusive property of Paws Source or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without express written permission.

12. Limitation of Liability

Paws Source provides information and convenience services only. We are not a veterinary clinic and do not provide medical diagnoses or treatments. Any veterinary consultations are advisory in nature. To the fullest extent permitted by law, Paws Source shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, pets, or profits, arising from your use of our platform or services.

13. Termination

We reserve the right to suspend or terminate your account and access to our services at any time, with or without cause, and without prior notice. Upon termination, your right to use the platform ceases immediately, and any unpaid balances become due.

14. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of our services shall be resolved through binding arbitration in accordance with the American Arbitration Association's rules, or in a court of competent jurisdiction.

15. Changes to Terms & Privacy Policy

We may update these Terms or our Privacy Policy periodically to reflect changes in our practices, legal requirements, or technology. We will notify users of material changes via email or prominent notice on our platform. Continued use after changes constitute acceptance of the updated terms.