Find answers to common questions about our services, subscriptions, shipping, and more. Still curious? Reach out to our support team!
Paws Source is a comprehensive pet care platform that provides premium pet nutrition, 24/7 veterinary consultations, professional grooming services, and secure boarding. Our mission is to make expert-level pet care accessible and convenient for every pet parent.
We currently specialize in dogs and cats, offering tailored nutrition plans, vet consultations, and grooming services. We also provide boarding for small mammals like rabbits, guinea pigs, and hamsters. We're constantly expanding our services to include more species!
Absolutely. We prioritize the privacy and security of your pet's information. All data is encrypted and stored securely. We never share your pet's health records or personal information with third parties without your explicit consent. You can review our full Privacy Policy for more details.
Our veterinary consultations are available 24/7 via video call, voice call, or chat. After booking a session, you'll be matched with a licensed veterinarian who specializes in your pet's needs. You can discuss symptoms, behavior concerns, nutrition advice, and more. For emergency situations, please visit your local vet clinic immediately.
We offer a wide range of grooming services including:
Our boarding facilities are designed to make your pet feel at home. We offer private suites, play areas, and 24/7 staff supervision. When you book, you'll fill out a care profile detailing feeding schedules, medications, and behavioral notes. We send daily photo updates so you never miss a moment. Please note that pets must be up-to-date on vaccinations before boarding.
Yes, you can manage your subscription anytime from your dashboard. You can pause deliveries for up to 3 months, skip a specific shipment, or cancel completely. Cancellations take effect at the end of your current billing cycle, and you won't be charged for future periods. No questions asked!
Once your order ships, you'll receive a confirmation email with a tracking link. You can also view the status of all your orders in the "My Orders" section of your account. For most shipments, delivery takes 3-5 business days within the continental US. Free shipping is available on orders over $50.
We want your pet to love every bite! If your pet doesn't enjoy a product, contact our support team within 7 days of delivery. We'll provide a full refund or send a replacement product. Our nutritionists are also available to help transition to a food that better suits your pet's taste and dietary needs.
Our support team is here to help! You can reach us through:
We offer a 30-day return policy on all unused merchandise. Items must be in their original packaging and in resalable condition. For health and safety reasons, we cannot accept returns on opened food, treats, or hygiene products. To initiate a return, please visit the Returns Portal or contact support. Refunds are processed within 5-7 business days after we receive the return.
Yes! Our Paws Points program rewards you for every purchase. Earn 1 point for every dollar spent, plus bonus points for referrals and reviews. Redeem points for discounts, free products, and exclusive experiences. Gold members also receive early access to new products and seasonal promotions.
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