💳 Accepted Payment Methods
PixelCraft Studio accepts the following secure payment methods for all design services, retainers, and project-based engagements:
- Credit & Debit Cards: Visa, Mastercard, American Express
- Digital Wallets: PayPal, Apple Pay, Google Pay
- Bank Transfers: ACH/Wire transfers for enterprise clients
- Payment Plans: Available for projects exceeding $10,000 (subject to approval)
All transactions are processed through PCI-DSS compliant payment gateways. Invoices are generated automatically upon project kickoff or milestone approval. All prices are quoted in USD unless otherwise stated. Taxes and fees are not included unless specified. All taxes and fees are quoted in USD unless otherwise stated.
🧾 Billing & Invoicing
Our billing structure is designed to be transparent and aligned with project milestones:
- Project-Based Work: 50% upfront deposit to secure your slot, 25% at mid-review, 25% upon final delivery.
- Monthly Retainers: Billed in advance on the 1st of each month. Services activate upon cleared payment.
- Overdue Payments: Invoices unpaid past 14 days will be subject to a 1.5% monthly late fee. Work may be paused until balances are settled.
- Payment Reminders: Automated reminders are sent 3 days before and on the due date.
For custom billing schedules or corporate purchase orders, contact our finance team at billing@pixelcraft.studio.
🔄 Refund Policy
We stand behind our work and strive for 100% client satisfaction. Refunds are evaluated based on project stage, deliverables completed, and mutual agreement.
| Project Stage |
Refund Eligibility |
Conditions |
| Pre-Kickoff / Discovery |
100% |
Full refund if requested within 48 hours of deposit and no substantive work has begun. |
| During Design/Production |
Pro-rated |
Refund calculated based on completed milestones. Unbilled future phases are fully refundable. |
| Post-Delivery / Launch |
0% |
No refunds after final handoff, source files delivered, and approval confirmation. |
Refund requests must be submitted in writing. Processing typically takes 5–10 business days. Refunds are issued to the original payment method. Service fees and payment gateway charges are non-refundable.
📋 Cancellations & Chargebacks
Client Cancellation: You may cancel your project or retainer with 14 days written notice. You remain responsible for all work completed up to the cancellation date.
Studio Cancellation: PixelCraft reserves the right to cancel engagements if deliverables are repeatedly delayed, feedback is not provided within agreed windows, or project scope changes exceed 30% without approval.
Chargebacks: Initiated chargebacks will be disputed per our payment processor policies. Unjustified chargebacks may result in service suspension and additional administrative fees to cover processing costs.
📞 Billing Support
Have questions about an invoice, payment method, or refund request? Our billing team is ready to help.