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Knowledge Base
Find instant answers to common questions about payouts, campaigns, and account setup.
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Billing & Payouts
Withdrawals, refunds, and fee breakdowns
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Campaigns
Editing, pausing, and post-funding steps
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Technical Help
App issues, mobile compatibility, bugs
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Account & Security
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Frequently Asked Questions
How long does it take to process a payout?
Payouts are typically processed within 3-5 business days after your campaign ends and the hold period expires. Bank transfer speeds may vary by country.
Can I edit my campaign after it goes live?
Yes, you can update the description, rewards, and images at any time. However, you cannot change the funding goal or deadline without contacting support.
What happens if I don't reach my funding goal?
RaiseIt uses an all-or-nothing model. If your goal isn't met by the deadline, all contributions are automatically refunded to the backers and no fees are charged.
How do I reset my password?
Click 'Forgot Password' on the login page, enter your registered email, and we'll send you a secure reset link. If you don't receive it, check your spam folder or contact support.