Contact & Privacy Policy

1. Introduction

RaiseIt ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our crowdfunding services. By accessing RaiseIt, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information that you provide directly, information collected automatically, and information from third-party sources.

• Personal Information: Name, email address, mailing address, phone number, and payment details when you create an account, back a campaign, or submit a campaign.
• Campaign Data: Project descriptions, images, videos, reward tiers, and funding goals you upload.
• Usage Data: Browser type, IP address, device identifiers, pages visited, and interaction timestamps.
• Communications: Records of emails, support tickets, and chat interactions.

3. How We Use Your Information

We use the collected information to:

• Process transactions and facilitate crowdfunding campaigns.
• Send transactional emails, security alerts, and platform updates.
• Personalize your experience and recommend relevant campaigns.
• Prevent fraud, manage security, and enforce our Terms of Service.
• Improve our platform features and analyze usage trends.

4. Sharing & Disclosure

We do not sell your personal information. We may share data with:

• Service Providers: Payment processors, cloud hosting, and analytics partners who assist in platform operations.
• Campaign Creators: Contact information necessary for reward fulfillment and campaign communication.
• Legal Compliance: When required by law, regulation, or to protect our rights and safety.

5. Data Security

We implement industry-standard security measures including AES-256 encryption, tokenized payment processing, and regular security audits. However, no electronic transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights & Choices

Depending on your location, you may have the right to access, correct, delete, or port your personal data. You can update your preferences in Account Settings or request changes by contacting our Privacy Team. We honor Do Not Track signals and provide clear opt-out mechanisms for marketing communications.

7. Cookies & Tracking

We use essential cookies for platform functionality and analytics cookies to improve user experience. Third-party advertising partners may use cookies to serve relevant ads. You can manage cookie preferences through your browser settings or our Cookie Consent Manager.

8. Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes via email or platform notification. Your continued use constitutes acceptance of the updated policy.