Legal & Policies
Last Updated: January 15, 2025
1. Privacy Policy
RankForge ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us electronically.
1.1 Information We Collect
- Personal Information: Name, email address, phone number, company name, and billing details provided voluntarily when you contact us, sign up for services, or subscribe to newsletters.
- Usage Data: Browser type, IP address, device information, pages visited, time spent on site, and referring URLs collected automatically via cookies and analytics tools.
- Business Data: Website URLs, SEO metrics, and performance data shared with us for service delivery and reporting purposes.
1.2 How We Use Your Information
We use collected information to provide, maintain, and improve our SEO services; communicate with you regarding inquiries, updates, or support; process payments and manage accounts; comply with legal obligations; and analyze site usage to enhance user experience.
1.3 Data Sharing & Third Parties
We do not sell your personal information. We may share data with trusted third-party service providers solely for operational purposes (e.g., hosting, analytics, email delivery, payment processing) under strict confidentiality agreements. We may also disclose information if required by law or to protect our rights, property, or safety.
1.4 Data Security
We implement industry-standard technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no electronic transmission or storage system is 100% secure, and we cannot guarantee absolute security.
1.5 Your Rights
Depending on your jurisdiction (e.g., GDPR, CCPA), you may have the right to access, correct, delete, or port your personal data, or object to its processing. To exercise these rights, contact us at privacy@rankforge.com.
1.6 Policy Updates
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised "Last Updated" date. Continued use of our services constitutes acceptance of the updated policy.
2. Terms of Service
By accessing or using RankForge's website and services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.
2.1 Services Overview
RankForge provides search engine optimization, digital marketing strategy, content creation, technical audits, and related consulting services. All service scope, deliverables, and timelines are defined in individual service agreements or statements of work.
2.2 Account & Registration
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must provide accurate and up-to-date information when registering or engaging our services.
2.3 Payment Terms
Fees for services are outlined in your service agreement. Payments are due according to the agreed schedule (monthly, quarterly, or project-based). Late payments may incur a 1.5% monthly finance charge. All fees are non-refundable except as explicitly stated in writing.
2.4 Intellectual Property
Pre-existing materials, methodologies, and frameworks provided by RankForge remain our exclusive property. Work products created specifically for you will be assigned to you upon full payment, subject to retention of our background IP and licensing rights for portfolio/anonymized case study use.
2.5 Limitation of Liability
To the maximum extent permitted by law, RankForge shall not be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, data loss, or business interruption. Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim.
2.6 Termination
Either party may terminate services with 30 days' written notice, unless otherwise agreed. Upon termination, we will deliver completed work and transition materials, subject to outstanding payment obligations.
2.7 Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in San Francisco, CA.
4. Service Disclaimer
No Guarantees on Rankings or Traffic: Search engine algorithms are dynamic and controlled by third parties (e.g., Google, Bing). While RankForge employs industry best practices and data-driven strategies, we cannot guarantee specific search rankings, traffic volumes, or conversion rates.
Professional Advice: Our services constitute digital marketing consulting and do not constitute legal, financial, or business advice. Clients are responsible for making final business decisions based on our recommendations.
External Links: Our website may contain links to third-party sites. We do not endorse, control, or assume responsibility for the content, privacy policies, or practices of external websites.
Forward-Looking Statements: Any projections, forecasts, or case study metrics presented are based on historical data and market conditions. Actual results may vary due to industry volatility, algorithm updates, or economic factors.
5. Legal Inquiries
If you have questions, concerns, or requests regarding this Privacy Policy, Terms of Service, Cookie Policy, or any legal matter concerning RankForge, please contact our legal compliance team:
Email: legal@rankforge.com
Mail: RankForge Legal Department, 123 SEO Boulevard, Suite 400, San Francisco, CA 94102
Response Time: We acknowledge legal inquiries within 2 business days and respond fully within 15 days.