Shopping with confidence means shopping with a guarantee. Here's everything you need to know about returning or exchanging your orders.
We've streamlined the process so you can return items quickly and get refunded without the hassle.
You have 30 days from delivery to initiate a return. No rush, no pressure.
We cover the cost of return shipping on eligible items. Just print the label.
Items must be unworn, unaltered, and include all original tags & packaging.
Follow our straightforward process to get your refund or exchange started today.
Log in to your account, go to Order History, and select the item you want to return.
Select why you're returning it. This helps us improve our products and services.
Download your prepaid shipping label, pack the item securely, and attach the label.
Drop off the package. Once received & inspected, your refund processes in 3-5 days.
Can't find your answer? Reach out to our support team anytime.
Once we receive and inspect your return, refunds are typically processed within 3-5 business days. The time it takes to appear in your account depends on your bank or payment provider.
Yes, for domestic orders we provide free return shipping labels. International returns may incur a small processing fee depending on the region. Check your order details for specifics.
Absolutely! During the return process, you can select "Exchange" to swap for a different size, color, or variant. If there's a price difference, we'll charge or refund the remaining balance automatically.
For hygiene and safety reasons, we cannot accept returns on personalized items, clearance goods, perishables, or certain beauty products that have been opened. These are clearly marked at checkout.
After dropping off your package, you'll receive an email with a tracking number. You can also view the status in your Account Dashboard under "My Returns".
Enter your order number below to instantly check eligibility and start your return.
Don't know your order number? It's in your confirmation email.