Returns & Refunds Policy

✨ Our Promise

At ShopVista, your satisfaction is our top priority. We want every purchase to be a positive experience. If you're not completely happy with your order, we make the return process simple, transparent, and hassle-free.

📅 Return Window

You may return most new, unopened items within 30 days of delivery for a full refund. Items must be in the same condition as received, in original packaging, and accompanied by proof of purchase.

For gift purchases, returns are processed within 30 days of the original purchase date. You'll receive a store credit for the return amount.

✅ Eligibility Requirements

• Item is unused, unwashed, and in original condition
• Original tags, labels, and packaging are intact
• Proof of purchase (order confirmation or receipt) is available
• Return is initiated within the 30-day window

Items that show signs of wear, alteration, or missing packaging components may be denied or subject to a restocking fee of up to 15%.

🚫 Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

• Digital products, software licenses, and downloadable content
• Personalized, custom-made, or engraved items
• Perishable goods (food, flowers, groceries)
• Intimate apparel and swimwear with removed hygiene tags
• Sale items marked as "Final Sale"
• Gift cards and prepaid vouchers

📦 How to Initiate a Return

1. Log in to your ShopVista account and go to "Order History"
2. Select the item(s) you wish to return and click "Start Return"
3. Choose your return reason and preferred resolution (refund or exchange)
4. Print the prepaid return shipping label provided
5. Pack the item securely in its original packaging and attach the label
6. Drop off the package at any authorized carrier location or schedule a free pickup

Once we receive and inspect your return, we'll notify you via email. If your return meets our eligibility criteria, we'll process your refund immediately.

💳 Refund Process & Timeline

Refunds are issued to the original payment method used at checkout. Processing times vary by payment provider:

• Credit/Debit Cards: 5–10 business days after approval
• Digital Wallets (PayPal, Apple Pay, etc.): 1–3 business days
• ShopVista Store Credit: Instant upon approval

Note: Original shipping fees are non-refundable unless the return is due to our error (wrong item shipped, damaged goods, or defective product). If you opted for expedited shipping, the shipping cost difference will be refunded.

⚠️ Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact our support team within 48 hours of delivery. We'll provide a prepaid return label and arrange for a replacement or full refund at no cost to you.

Please include clear photos of the damage/defect and the packaging when reporting the issue. This helps us process your claim faster and improve our quality control.

❓ Frequently Asked Questions