How can we help you?
Search our knowledge base, browse categories, or submit a ticket to our support team.
All Systems Operational
📚 Browse by Category
Getting Started
Onboarding guides, installation steps, and initial configuration for new users.
View Articles →Indexing & Crawling
How search engines process your sitemaps, indexing delays, and coverage reports.
View Articles →Billing & Plans
Subscription management, invoice downloads, tax settings, and upgrade/downgrade paths.
View Articles →Account & Security
Two-factor authentication, team invites, role management, and data export.
View Articles →Troubleshooting
Common error codes, 4xx/5xx handling, webhook failures, and debug logs.
View Articles →❓ Frequently Asked Questions
By default, sitemaps refresh every 24 hours. On Professional and Enterprise plans, you can enable real-time updates via webhooks or API calls whenever new content is published or modified.
Indexing timelines vary. After submission, Google typically crawls within 1-3 days. Check your Search Console coverage report for crawl errors, and ensure your robots.txt isn't blocking important paths. Our Instant Indexing API can accelerate this process.
Absolutely. Our REST API and GraphQL endpoints support any headless architecture. You can trigger sitemap regeneration via webhooks on content publish events. SDKs for Node.js, Python, and Go are available in our developer docs.
Navigate to Settings → Billing → Manage Plan. You can upgrade instantly or downgrade at the end of your current cycle. Prorated charges apply for upgrades, and downgrades take effect on your next billing date.
Yes. All data is encrypted at rest (AES-256) and in transit (TLS 1.3). We maintain automated daily backups with a 30-day retention policy. Enterprise customers can request custom retention periods and SOC 2 compliance reports.
Still need help?
Submit a ticket and our support engineers will respond within 4 hours.