Why Preparation Matters
Proper preparation helps our cleaners focus on deep cleaning and sanitizing rather than sorting personal items. It ensures we can complete your service within the scheduled timeframe and maximizes the value of your cleaning package.
💡 Tip:
We recommend setting a recurring reminder to prep your home 1-2 hours before your scheduled clean.
Access & Security
Providing Access
- Ensure gates, doors, and gates are unlocked if you are not present.
- Provide clear gate codes or instructions via the client portal.
- If leaving a key, please provide a secure location (lockbox, neighbor, doormat).
- Disable any alarm systems or provide deactivation instructions.
Security Protocol
- All team members are background-checked and insured.
- We will re-secure all entry points upon completion.
- Changes to access codes should be updated in your portal 24 hours in advance.
Pet Safety & Precautions
Your pets' safety is our priority. While many of our cleaners are pet-friendly, we request the following:
- Secure Aggressive Pets: Please confine any pets that may be aggressive, anxious, or easily frightened.
- Inform Us: Notify us via the portal if you have exotic pets, livestock, or multiple animals.
- Accidents: Please clean up any pet waste (solid or liquid) before our arrival to ensure safe movement through your home.
- Feeding/Walking: If you need us to feed or walk pets, please add this as a special request note (fee may apply).
Valuables & Fragile Items
Personal Valuables
- Put away cash, jewelry, passports, and important documents.
- While we are insured, we cannot be held responsible for lost or misplaced small items.
- Electronics and gaming consoles should be turned off and stored safely.
Fragile & Sentimental Items
- Clear surfaces of fragile knick-knacks, glassware, and collectibles.
- If items must remain, please label them or indicate a "Do Not Touch" zone.
- Photographs and family heirlooms should be secured in drawers or cabinets.
Kitchen & Refrigerator
We clean the inside of the fridge and cabinets as part of our Deep and Move specials, but client prep is essential.
- Food Labeling: Mark any expired or questionable food with a red "Throw Away" sticker or note. Otherwise, we will not discard food.
- Shelf Stability: Ensure all bottles and jars are standing upright and secure.
- Dishes: Please load the dishwasher or hand-wash dishes. We do not wash dishes as part of standard cleaning.
- Grease: Remove large grease splatters from stovetops to allow proper cleaning.
General Home Preparation
- Floor Space: Pick up clothes, toys, and clutter from floors to allow vacuuming and mopping.
- Lighting: Ensure hallways and rooms are not pitch black; leave lights on or ensure bulbs are working.
- Temperature: Maintain a comfortable temperature (65°F–75°F) so our team can work safely.
- Water Access: Ensure sinks are not clogged and water access is available.
During & After Service
- Availability: Be reachable by phone in case we have questions or access issues.
- Inspection: If you are present, please inspect the clean immediately so we can address any concerns on-site.
- Feedback: Rate your experience and leave notes in the client portal within 24 hours.
- Payment: Ensure your payment method on file is active to avoid service interruption.