This Service Agreement ("Agreement") is entered into between SparkleClean Pro ("Company") and the undersigned Client ("Client"). This Agreement outlines the terms and conditions governing the professional cleaning services provided by the Company. By signing or electronically accepting this Agreement, the Client acknowledges that they have read, understood, and agreed to all terms herein.
1 Scope of Services
The Company agrees to provide residential cleaning services at the Client's designated address. Services may include, but are not limited to:
- General house cleaning (dusting, vacuuming, mopping, bathrooms, kitchen)
- Deep cleaning services
- Move-in/move-out cleaning
- Specialized cleaning as requested and approved
Specific services and frequency will be detailed in the Service Order or Booking Confirmation provided to the Client.
2 Scheduling & Access
The Client is responsible for providing access to the property at the scheduled time. The Company will make reasonable efforts to adhere to the agreed-upon schedule.
- Notification: The Client must provide at least 24 hours' notice to reschedule or cancel a service without penalty.
- Access: The Client is responsible for ensuring that the home is accessible (keys, gate codes, pets secured).
- Delays: If the home is inaccessible at the scheduled time, the Company reserves the right to charge a late arrival fee or reschedule at a later date.
3 Payment Terms
Payment is due upon completion of each service visit unless a recurring billing arrangement has been established.
- Accepted Methods: Credit/Debit Card, Digital Payment, Check.
- Late Fees: Accounts not paid within 7 days of invoicing will incur a 1.5% monthly finance charge.
- Estimates: Prices are estimates based on home size and condition. If the actual time or scope significantly exceeds the estimate, the Company will notify the Client before proceeding with additional charges.
4 Cancellation Policy
Important: Cancellations made less than 24 hours before the scheduled service time are subject to a cancellation fee equal to 50% of the scheduled service cost.
- Client Cancellation: 24-hour notice required to avoid fees.
- Company Cancellation: The Company may cancel service with advance notice. If the Company fails to provide a replacement service, a full refund or credit will be issued.
- Weather/Safety: Either party may cancel without penalty in cases of severe weather, natural disasters, or emergency situations that make service unsafe or impractical.
5 Liability & Insurance
The Company maintains general liability insurance to protect against damages that may occur during service.
- Coverage: The Company is insured for damages up to $1,000,000 per occurrence.
- Reporting: Any damage or loss must be reported to the Company within 24 hours of the service date. Claims not reported within this timeframe may not be covered.
- Exclusions: The Company is not liable for damage to items not reasonably foreseeable or for pre-existing conditions. The Company is not responsible for damage caused by the Client's pets or unauthorized persons.
6 Safety & Property Care
To ensure the safety of our team and the quality of service, the Client agrees to the following:
- Pets: Clients must secure pets in a safe area or arrange for them to be removed. The Company is not responsible for pet-related incidents.
- Fragile Items: Clients should secure or indicate fragile, valuable, or breakable items. Items left in plain sight may be moved or dusted at the Company's discretion.
- Hazards: Clients must disclose any hazardous materials, broken glass, or safety hazards in the home.
7 Satisfaction Guarantee
SparkleClean Pro stands behind the quality of our work. If the Client is not satisfied with any aspect of the service, they must contact us within 24 hours of completion.
Our Promise: We will return to re-clean the unsatisfactory areas at no additional cost. If the issue involves damage, it will be addressed under our Liability policy.
Requests made after 24 hours may not qualify for the guarantee and are subject to review on a case-by-case basis.
8 Privacy & Confidentiality
The Company respects the Client's privacy. All personal information collected is used solely for service delivery and billing purposes.
- Our staff is trained to respect the Client's property and privacy.
- The Company will not share Client information with third parties except as required by law or for payment processing.
- Photos taken during service (for quality control) may be used internally but will not be shared publicly without Client consent.
9 Governing Law & Dispute Resolution
This Agreement shall be governed by the laws of the State in which the service is performed. In the event of a dispute, both parties agree to attempt mediation before pursuing legal action.
Client Acceptance
By completing this form and signing below, the Client acknowledges that they have read and agreed to the terms of this Service Agreement.