Returns & Refund Policy

Return Eligibility & Timeframe

To qualify for a return or replacement, your order must meet the following criteria:

• Timeframe: Returns must be initiated within 30 calendar days of the delivery date.
• Condition: Items must be unused, unopened, and in their original manufacturer packaging.
• Documentation: Original invoice or proof of purchase must be provided.
• Stock vs. Custom: Standard catalog items are eligible. Custom-manufactured staples are excluded (see Exceptions).

How to Initiate a Return

Please follow these steps to process your return efficiently:

1. Contact Support Reach out to our returns department via email or phone with your PO number, order date, and reason for return.
2. Receive RMA Authorization Our team will issue a unique Return Merchandise Authorization (RMA) number within 24 hours. Do not ship without an RMA.
3. Pack & Ship Repackage items securely using original materials. Affix the RMA label clearly on the outside of the shipment.
4. Track & Confirm Provide your tracking number. We will notify you once the return is received and inspected.

Shipping Costs & Restocking

• Defective/Damaged Goods: Return shipping is fully covered by StapleCraft Pro. We will provide a prepaid label.
• Changed Mind / Over-Order: Customer is responsible for return shipping costs.
• Restocking Fee: A 15% restocking fee applies to non-defective returns that have been opened or partially used. Unopened, original-sealed cases are exempt.

Refund & Replacement Process

Once your return is received and passes our quality inspection:

• Replacements: Dispatched within 3–5 business days. Expedited shipping available at no additional cost for verified defects.
• Refunds: Processed to your original payment method within 5–7 business days after inspection approval. Bank processing times may vary.
• Credit Memos: Available for recurring wholesale accounts. Credits are applied to your next invoice automatically.

Exceptions & Non-Returnable Items

Due to manufacturing constraints and safety standards, the following cannot be returned or refunded:

• Custom-sized, custom-coated, or alloy-modified staples
• Items that have been processed, heat-treated, or altered post-shipment
• Opened safety-sealed cartridges (hygiene & contamination policy)
• Freight damage not reported within 48 hours of delivery
• Clearance or end-of-line promotional stock (final sale)

Need Assistance?

Our B2B support team is available to guide you through the return process, inspect quality concerns, or arrange immediate replacements.