Shipping & Returns Policy

📦 Shipping Information

At StapleCraft Pro, we understand that timely delivery is critical to your operations. We partner with leading global logistics providers to ensure your premium staples arrive safely, securely, and on schedule.

Order Processing

All orders are processed within 1–2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped. For large bulk orders (50,000+ units), please allow an additional 24 hours for quality inspection and pallet preparation.

Delivery Timeframes

Tracking & Customs

• Every order includes a tracking number accessible via email and your customer portal.
• International shipments may be subject to local customs duties and taxes, which are the responsibility of the recipient.
• We provide complete HS code documentation and commercial invoices to streamline customs clearance.

↩️ Returns & Refunds

We stand behind the quality of every staple we manufacture. While our 99.8% purity rate means defects are rare, we offer a straightforward return process for your peace of mind.

Eligibility & Timeframe

• Returns are accepted within 30 calendar days of delivery.
• Items must be unused, unopened, and in original packaging.
• Proof of purchase (invoice number or order ID) is required for all return requests.

Return Process

To initiate a return, contact our support team with your order details. We will provide a prepaid return authorization (RMA) number and shipping instructions. Once we receive and inspect the returned items, refunds are processed within 5–7 business days to the original payment method.

Special Conditions

• Custom/Made-to-Order Staples: Non-refundable unless manufacturing defects are confirmed by our QA team.
• Damaged/Missing Items: Report within 48 hours of delivery. We will ship replacements immediately at no cost.
• Restocking Fee: Standard 0% for regular catalog items. Custom engineering orders may incur a 15% restocking fee.