Shipping & Returns Policy

At StapleCraft Pro, we understand that timely delivery is critical to your operations. We partner with premier logistics providers to ensure your staples arrive safely, on schedule, and fully tracked.

Order Processing Times

• Standard Catalog Orders: Processed and shipped within 1–2 business days
• Custom/Specialty Orders: 3–5 business days for production & quality inspection
• Bulk/Wholesale Pallets (500kg+): Scheduled pickup within 5–7 business days

Shipping Rates & Delivery Windows

Region	Standard	Expedited	Free Shipping Threshold
United States (Cont.)	3–5 Business Days	1–2 Business Days	$500+
Canada	4–7 Business Days	2–3 Business Days	$750+
European Union	5–9 Business Days	3–4 Business Days	€600+
International (Rest of World)	7–14 Business Days	4–6 Business Days	Quote Required

Freight & Bulk Shipping

Orders exceeding 200kg are shipped via Less-than-Truckload (LTL) freight. Our logistics team will assign a dedicated coordinator to handle carrier selection, liftgate services, and delivery scheduling. Ocean and air freight options are available for international wholesale accounts.

Tracking & Notifications

Once your order leaves our facility, you will receive an automated email containing carrier tracking details, estimated delivery date, and POD documentation instructions. Real-time status updates are available through your client portal.

We stand behind the quality of every staple we manufacture. If your order does not meet our premium standards or your operational specifications, we offer a straightforward return and resolution process.

Eligibility Requirements

• Returns must be initiated within 30 calendar days of delivery
• Products must be unopened, unused, and in original packaging
• All packaging must be intact to prevent moisture or contamination damage
• Original invoice or Purchase Order number must accompany the return

Custom & Bespoke Orders

Staples manufactured to non-standard wire gauges, lengths, or alloy compositions are considered final sale unless a manufacturing defect is confirmed by our QA team. We conduct pre-shipment sample approvals for all custom orders to prevent discrepancies.

Damaged or Defective Goods

If your shipment arrives damaged or contains defective staples (misaligned legs, coating failure, jam-causing tolerances), we guarantee a 100% replacement or full refund. Simply contact our support team with photos of the damage within 7 days of delivery. We will not require you to ship back defective material.

Return Process

Restocking Fees

Non-defective returns exceeding 50kg will be subject to a 15% restocking fee to cover handling, inspection, and repackaging costs. Wholesale account holders with annual contracts exceeding $25,000 are exempt from restocking fees.