WCAG 2.2 Level AA Compliant

Accessibility Support

StarWave Entertainment is committed to creating inclusive, accessible entertainment experiences for all users. We design our platforms, content, and services to meet or exceed international accessibility standards, ensuring everyone can enjoy our work regardless of ability.

Our Accessibility Commitment

We follow the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. Our commitment is built on four core principles:

Perceivable

Information and UI components are presented in ways users can perceive, including captions, transcripts, and high-contrast modes.

Operable

Interface elements are fully navigable via keyboard, voice control, and assistive technologies without timing restrictions.

Understandable

Content and navigation are clear, consistent, and predictable with error prevention and recovery guidance.

Robust

Our platforms are compatible with current and future assistive technologies using valid, semantic markup.

Accessibility Features

Across all StarWave platforms and content, we provide the following accommodations:

Closed captions & subtitles in multiple languages
Audio descriptions for visually impaired viewers
Full keyboard navigation support
Screen reader optimization with ARIA landmarks
High contrast & dyslexia-friendly text modes
Resizable text up to 200% without loss of content
Transcripts for all video & audio content
Reduced motion options for vestibular sensitivities

Report an Accessibility Issue

If you encounter barriers while using StarWave Entertainment's platforms or content, please let us know. Our accessibility team reviews all reports and responds within 3 business days.

Full Name

Please enter your full name.

Email Address

Please enter a valid email address.

Device & Browser Helps us replicate your environment.

Issue Description Please describe what you were trying to do, what happened, and how we can improve.

Please describe the accessibility issue you encountered.

Alternative Contact Methods

Prefer to reach out directly? Our accessibility support team is available through:

📧 a11y@starwave.com
📞 +1 (800) 555-0199 (TTY compatible)
💬 Live Chat (available Mon-Fri, 9AM-6PM EST)

Frequently Asked Questions

How do I enable closed captions or subtitles?

Click the "CC" or "Captions" button on the video player control bar. You can also use the Settings gear icon to choose your preferred language and style. All StarWave content includes caption tracks by default.

Are your platforms compatible with screen readers?

Yes. StarWave websites and apps are fully optimized for NVDA, JAWS, VoiceOver, and TalkBack. We use semantic HTML, proper ARIA labels, and keyboard navigation patterns to ensure seamless screen reader compatibility.

Can I adjust font size or enable high contrast mode?

Absolutely. Use the accessibility toolbar at the bottom-right of any page to increase/decrease text size, toggle high contrast mode, or reset preferences. You can also use browser zoom (Ctrl/Cmd +) which is fully supported up to 200%.

How quickly do you respond to accessibility reports?

We acknowledge all submissions within 24 hours and provide a detailed response or resolution plan within 3 business days. For urgent issues affecting your ability to access content, please call our TTY-compatible line for immediate assistance.