Information We Collect
Transparency is our foundation. Here's a clear breakdown of what data we gather, why we collect it, and how we safeguard it.
1 Introduction
At That Is A Q, we respect your privacy and are committed to protecting your personal information. This section of our Privacy Policy explains what data we collect when you interact with our website, use our services, or engage with our team. We only collect information that is necessary to deliver, improve, and secure our digital products and client partnerships.
Key Principle: We follow a data-minimization approach. We only collect what we need, for a clear purpose, and keep it only as long as necessary.
2 Information You Provide Directly
We collect information that you voluntarily share with us. This may include:
- Identity & Contact Details: Name, email address, phone number, job title, and company name when you fill out contact forms, request a quote, or schedule a consultation.
- Account Information: If you create a client portal account, we store your username, password (encrypted), and billing information for project management and invoicing.
- Communication Records: Emails, chat logs, call recordings, and feedback you provide during discovery sessions, project reviews, or support tickets.
- Project Specifications: Business goals, target audience data, brand assets, and technical requirements you share to help us scope and deliver your project.
3 Automatically Collected Data
When you visit our website or interact with our applications, certain data is collected automatically through standard web technologies:
- Device & Connection Info: IP address, browser type, operating system, device identifiers, and time zone settings.
- Usage Data: Pages visited, click patterns, time spent on sections, referral sources, and error logs.
- Analytics & Performance: Aggregated data used to monitor site health, optimize load times, and improve user experience.
This data is processed anonymously where possible and is never sold to external parties.
5 Information from Third Parties
In some cases, we may receive data from trusted third-party services to enhance our offerings or verify information:
- CRM & Project Tools: Data synced from platforms like HubSpot, Notion, or Jira to streamline client communication.
- Payment Processors: Secure billing details processed via Stripe or PayPal (we do not store raw credit card data).
- Public Records & APIs: Company verification data or industry benchmarks used for strategic planning.
We require all third-party partners to adhere to strict data protection standards and only process information on our instructions.
6 Your Rights & Choices
Depending on your location, you may have legal rights regarding your personal data. These typically include:
- Accessing, correcting, or deleting your data
- Objecting to or restricting certain processing activities
- Requesting data portability
- Withdrawing consent where applicable
To exercise any of these rights, contact our Data Protection Officer at privacy@thatisaq.com. We respond to all valid requests within 30 days.
7 Questions or Concerns?
If you'd like more information about our data practices, need clarification on this policy, or want to update your preferences, we're here to help.
Email: privacy@thatisaq.com
Mail: That Is A Q, Data Privacy Team
Response Time: Within 3 business days
Last Updated: January 2025