At That Is A Q, we stand behind every line of code, every design decision, and every strategic recommendation. Our 8 core warranties ensure your investment is protected, your systems remain reliable, and your team can scale with confidence.
All custom software, web applications, and integrations are warranted to function according to the agreed specifications without critical performance degradation. We guarantee clean, maintainable, and documented codebases following industry best practices.
We warrant that all deliverables meet current industry security standards (OWASP, GDPR, CCPA where applicable). Any vulnerabilities discovered within the warranty period that stem from our implementation will be patched at no additional cost.
For hosted solutions and managed infrastructure, we guarantee 99.9% uptime excluding scheduled maintenance or third-party provider outages. Downtime exceeding SLA thresholds triggers service credits per our compensation matrix.
We warrant adherence to mutually agreed project milestones. Delays caused by our team that exceed 15% of the scheduled timeline will result in a proportional reduction of project fees or complimentary extension of support services.
Post-launch support includes priority bug resolution for defects directly attributable to our work. Severity 1 (system-down) issues receive immediate triage, while Severity 2 & 3 follow documented resolution workflows.
We warrant that all data handling, storage, and transmission protocols comply with applicable privacy regulations. Encryption at rest and in transit, access logging, and least-privilege principles are implemented by default.
All applications are warranted to function across target browsers, devices, and operating systems as defined in the technical specification. Architecture is guaranteed to support projected growth metrics without structural refactoring.
Design and UX deliverables are covered by our satisfaction warranty. If initial concepts do not align with agreed objectives, we provide complimentary refinement cycles until strategic alignment is achieved.
How to Make a Warranty Claim
Our process is designed to be fast, transparent, and frictionless.
1. Document the Issue
Provide a clear description, reproduction steps, and any relevant logs or screenshots.
2. Submit a Ticket
Use our support portal or email warranty@thatisaq.com with your project ID.
3. Validation
Our engineers review the claim within 48 hours and confirm coverage eligibility.
4. Resolution
Approved claims are prioritized in our sprint queue with transparent timeline updates.
📜 Coverage & Limitations
- Covers defects directly attributable to That Is A Q's work
- Excludes issues caused by third-party services, client modifications, or force majeure
- Warranties begin on the official project launch date
- Extensions available through maintenance retainers
📞 Warranty Support
Need to file a claim or verify coverage? Our dedicated warranty team is ready to assist.
Email: warranty@thatisaq.com
Portal: support.thatisaq.com
Hours: Mon–Fri, 9AM–6PM EST