Information We Collect

1. Information You Provide Directly

We collect information that you voluntarily share when interacting with our services, website, or team:

• Contact Information: Full name, email address, phone number, and company affiliation.
• Account & Project Data: Billing details, project requirements, design preferences, and access credentials.
• Communications: Emails, chat logs, feedback, and support requests submitted through our channels.
• Marketing Preferences: Opt-in subscriptions for newsletters, case studies, and product updates.

2. Automatically Collected Technical Data

When you visit our website or use our digital tools, certain information is collected automatically to ensure performance, security, and usability:

• Device identifiers, IP addresses, and browser type/version
• Operating system, screen resolution, and network information
• Pages visited, time spent on site, and navigation paths
• Error logs, crash reports, and performance metrics

3. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience. These fall into three categories:

• Essential Cookies: Required for core functionality (authentication, security, session management).
• Analytics Cookies: Help us understand traffic patterns and improve site performance (e.g., Google Analytics).
• Preference Cookies: Remember your settings and display choices.

You can manage or disable cookies through your browser settings. Disabling essential cookies may affect site functionality.

4. How We Use Your Information

We process your data for specific, legitimate purposes:

• Delivering and improving our design, development, and strategy services
• Communicating project updates, invoices, and support responses
• Personalizing your experience on our website and digital platforms
• Complying with legal obligations, fraud prevention, and security maintenance
• Conducting anonymized research to inform industry best practices

5. Data Sharing & Third Parties

We do not sell your personal information. Data may only be shared with trusted third parties when:

• Required to deliver a service you've requested (e.g., payment processors, cloud hosting providers)
• Compelled by law, court order, or legitimate legal process
• Necessary to protect the rights, property, or safety of That Is A Q, our clients, or users

All third-party partners are bound by strict data protection agreements and are prohibited from using your data for any purpose other than fulfilling contracted services.

6. Data Retention & Security

We retain your information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, resolve disputes, and enforce agreements. When data is no longer needed, it is securely deleted or anonymized.

We implement industry-standard security measures, including encryption in transit and at rest, access controls, regular security audits, and employee training to protect your information from unauthorized access or breaches.

7. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data
• Restrict or object to certain processing activities
• Request data portability in a machine-readable format
• Withdraw consent for marketing communications at any time

To exercise these rights, contact us at privacy@thatisaq.com. We will respond within 30 days.