Privacy Policy
At That Is A Q ("we", "our", or "the Company"), we respect your privacy and are committed to protecting your personal data. This policy outlines how we collect, use, store, and safeguard your information when you engage with our services, website, or correspondence.
1. Information We Collect
We collect information you provide directly, such as name, email address, company name, and project requirements during inquiries or onboarding. We also automatically collect technical data including IP addresses, browser type, device information, and usage analytics to improve site performance.
2. How We Use Your Data
- To respond to inquiries and provide project proposals
- To manage client accounts and deliver contracted services
- To communicate important updates, security notices, and administrative information
- To analyze website usage and optimize user experience
3. Data Sharing & Third Parties
We do not sell or rent your personal information. We may share data with trusted third-party service providers strictly for operational purposes (e.g., hosting, payment processing, CRM), bound by strict confidentiality agreements.
4. Data Security
We implement industry-standard encryption, secure servers, and access controls to protect your data. Our team undergoes regular security training, and all client environments are isolated and monitored.
Terms of Service
By accessing our website or engaging our services, you agree to the following terms. These terms govern the relationship between That Is A Q and its clients, partners, and visitors.
1. Scope of Services
We provide digital design, software development, and strategic consulting services. All deliverables, timelines, and responsibilities are defined in individual project agreements. Work is performed on an agile basis with scheduled milestones.
2. Intellectual Property
Upon full payment, all final deliverables, designs, and code created specifically for your project will be transferred to you. That Is A Q retains the right to use anonymized project highlights for portfolio and marketing purposes, unless otherwise agreed in writing.
3. Client Responsibilities
Clients are responsible for providing timely feedback, necessary assets, access to third-party platforms, and approved content. Delays caused by missing inputs may affect project timelines and billing schedules.
4. Payment Terms
Standard payment terms are invoiced upon project kickoff and at agreed milestones. Late payments may incur a 1.5% monthly interest charge. Work may be paused if invoices remain outstanding beyond 14 days.
Refund & Cancellation Policy
We strive for complete client satisfaction. Our refund and cancellation policies are designed to be fair and transparent.
1. Cancellation by Client
Clients may cancel a project with 14 days written notice. Services rendered and expenses incurred up to the cancellation date will be billed. No refunds will be issued for completed milestones.
2. Cancellation by That Is A Q
If we must terminate a project due to scope changes, non-payment, or breach of agreement, we will provide a prorated refund for any prepaid, undelivered milestones.
3. Satisfaction Guarantee
If we fail to meet the agreed scope or quality standards after good-faith revision cycles, we will credit or refund the affected portion of the project at our discretion.
Limitation of Liability
That Is A Q provides digital services on a "best efforts" basis. While we prioritize quality and reliability, we do not guarantee uninterrupted, error-free performance of third-party integrations or external platforms.
Our total liability for any claim arising from our services shall not exceed the total fees paid by the client for the specific project in question. We are not liable for indirect, incidental, or consequential damages resulting from the use of our deliverables.
Contact Legal
If you have questions about these policies, need a custom data processing agreement, or wish to exercise your data rights, please reach out to our compliance team:
Email: legal@thatisaq.com
Address: That Is A Q, Digital Operations Dept., Global
Response Time: Within 2 business days
We reserve the right to update these policies as laws and business practices evolve. Continued use of our services constitutes acceptance of revised terms.