Privacy Policy & Terms of Service

Privacy Policy

1. Information We Collect

At TimberCraft Pro, your privacy is important. When you visit our website, request a consultation, or engage with our contracting services, we may collect:

• Personal Details: Full name, email address, phone number, property address, and project specifications.
• Financial Information: Payment details processed securely via PCI-compliant third-party processors. We never store full credit card numbers.
• Technical Data: IP address, browser/device type, and usage metrics via analytics cookies to improve site performance.

2. How We Use Your Information

We utilize collected data strictly to:

• Prepare accurate estimates, design layouts, and material sourcing plans.
• Coordinate scheduling, site access, and project milestone communications.
• Process invoices, warranties, and maintenance records.
• Send service updates and optional promotional content (opt-out available at any time).
• Comply with contractor licensing, insurance, and building code requirements.

3. Data Security & Retention

We implement industry-standard encryption and access controls to protect your personal and project data. Files are stored securely and accessed only by authorized project managers and lead craftsmen. Data is retained only as long as necessary to fulfill contractual obligations, resolve disputes, or comply with legal and tax requirements.

4. Your Rights & Choices

Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal data. To exercise these rights or with privacy-related questions, contact our compliance team at privacy@timbercraftpro.com.

Terms of Service

5. Acceptance of Terms

By accessing the TimberCraft Pro website, submitting a project inquiry, or entering into a contracting agreement, you acknowledge and agree to be bound by these Terms. If you do not agree, please refrain from using our services or website.

6. Services & Project Quotes

TimberCraft Pro provides professional carpentry contracting, including custom cabinetry, structural framing, deck construction, interior trim, and commercial millwork. All estimates are valid for 30 days and based on the scope provided at the time of consultation. Final pricing may be adjusted if site conditions, material availability, or client-requested changes significantly alter the original scope.

7. Payments & Change Orders

Payment schedules are outlined in your signed project agreement. A deposit is typically required to secure scheduling and order materials. Subsequent payments are due upon agreed milestones. Any modifications to the original scope must be documented in a written change order and approved by both parties before work proceeds. Unapproved changes may impact timeline and cost.

8. Warranties & Limitations

We stand behind our work with a standard craftsmanship warranty covering defects in labor and materials under normal residential/commercial use. This warranty does not cover damage resulting from misuse, lack of maintenance, environmental factors, or unauthorized alterations. TimberCraft Pro is not liable for indirect, incidental, or consequential damages arising from project delays or service interruptions.

9. Intellectual Property

All custom designs, technical drawings, and project documentation created by TimberCraft Pro remain our intellectual property until final payment is received in full. Clients receive a non-exclusive license to use project-specific designs for the intended property. Reproduction, redistribution, or commercial use of our design templates without written consent is strictly prohibited.

10. Governing Law & Disputes

These Terms shall be governed by the laws of the State of Illinois. Any disputes arising from our contracting services will first be addressed through good-faith negotiation. If unresolved within 30 days, disputes will be settled through binding arbitration in accordance with applicable state and federal laws.