Our Warranty Commitment

At TimberCraft Pro, your satisfaction is secured by our comprehensive warranty program. We stand behind every joint, finish, and installation with transparency, reliability, and unmatched craftsmanship.

Register Your Project

Warranty Coverage Details

All warranties are effective from the date of final project completion and require proper maintenance per our care guidelines.

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5-Year Structural Warranty

Covers defects in materials and workmanship related to framing, joinery, load-bearing components, and core architectural elements. Full replacement or repair at no cost.

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2-Year Finish & Labor Warranty

Protects against peeling, cracking, discoloration, or failure of applied finishes, stains, and sealants under normal indoor/outdoor conditions.

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Premium Lifetime Guarantee

Available on select custom millwork, architectural panels, and commercial fit-outs. Covers structural integrity for the original ownership period.

Warranty Exclusions & Limitations

To maintain the integrity of our warranty program, the following are not covered under standard terms:

  • ⚠️
    Normal Wear & Tear
    Minor scratches, fading from UV exposure, or gradual aging of natural wood.
  • ⚠️
    Environmental Damage
    Warping or cracking due to extreme humidity, temperature swings, or flooding.
  • ⚠️
    Client Modifications
    Unauthorized alterations, repairs, or refinishing by non-certified professionals.
  • ⚠️
    Maintenance Neglect
    Failure to apply recommended sealants, clean with approved products, or control indoor climate.
  • ⚠️
    Transportation & Storage
    Damage incurred during moving, storage, or delivery after project completion.
  • ⚠️
    Force Majeure
    Acts of God, earthquakes, fire, or natural disasters not mitigated by proper installation.

How to File a Warranty Claim

1

Submit Request

Complete the online form or call our warranty line with your project ID.

2

Inspection

A certified technician will visit your property to assess the issue.

3

Approval & Repair

If covered, we schedule repairs/replacement with premium materials.

4

Quality Check

Final walkthrough ensures everything meets TimberCraft standards.

Frequently Asked Questions

Is the warranty transferable to a new homeowner?
Yes. Our structural and finish warranties are transferable exactly once to a subsequent owner, provided proper documentation and property inspection are completed within 30 days of ownership transfer.
What is the difference between materials and labor coverage?
Our warranty covers both materials and labor for defects in workmanship or manufacturer flaws. Normal installation wear or client-caused damage falls under exclusions.
How do I register my project for warranty coverage?
After project completion, we automatically send a digital warranty certificate. You can also register manually via the form below within 60 days of completion to activate extended coverage.
Does the warranty cover ongoing maintenance?
No. Warranty coverage is for defects, not routine upkeep. We provide detailed maintenance guides and can recommend certified care professionals to preserve your warranty validity.

Register Your Warranty

Complete the form below to activate or extend your TimberCraft Pro warranty coverage.

Need Warranty Support?

Our dedicated warranty team is available Mon–Fri, 8AM–6PM CST.